Customer Service Medical
Resume:
Belinda P. Allen
Nottingham Maryland, 21236
********@*******.***
Professional Employment Experience
Kaplan University Externship Medical Coding 02/2009 07/2009
Medical Coding Student Online
Under the supervision of my instructor:
• I applied ICD 9 CM and HCPCS coding guidelines to case studies and various types of health
records.
• Utilized encoder software for code, DRG and APC assignment.
• Applied concepts of pathophysiology to coding of case studies and health records.
Audited case studies for coding compliances.
•
Federal Reserve Bank of Richmond Baltimore Branch
502 South Sharp Street, Baltimore, Maryland 21201 08/07/1989 – 04/17/2009
Check Processing Coordinator
Under limited supervision, I coordinated the work of a group of production staff, performing complex paper
and electronic check processing functions.
• Receipt and preparation of paper check shipments that arrived from all regions of the country on
a continuous basis.
• Troubleshot daily production issues and equipment repair/setup.
• Directed staff to complete work on a priority basis to ensure deadlines were met, while
maintaining sound operational controls and customer service levels were achieved.
• Trained production staff.
• Coordinated work flow across multiple units to ensure maximum resource utilization and
compliances with standard operational procedures.
• Provided recommendations to supervisor to enhance department procedures and operational
efficiencies within the work group to achieve float, productivity, quality, cost and service targets.
• Maintained logs for monthly audits.
• Stayed up to date on policies and guidelines within the district.
• Attended monthly meetings with other team leaders and management to discuss work issues.
Sorter operator
Under close supervision performed duties in unit.
• Processed work type using a high speed sorter.
• Operated a monitor to open and close jobs, monitored images of checks as they were being
processed.
• Placed identifying cards on processed work for subsequent processing and/or dispatching.
• Completed daily processing logs by work type.
• Maintained and setup sorter.
Educational Background
Medical Billing Certificate Program Kaplan University Online
08/26/2009 05/31/2010
Medical Coding Certification Program Kaplan University Online
01/31/2008 07/27/2009
AAS Data Processing Delaware Technical and Community College
333 Shipley Street, Wilmington, Delaware
Delcastle Technical High School Academics/Data Processing
1417 Newport Gap Pike, Newport, Delaware
Core Professional Strengths
Team Building Employee Motivation Very Dependable
Policies and Procedures Staff Training and Development
Problem Solving Proven Interpersonal Skill
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