Customer Service Engineering

GIOVANNA CAROLINA ZABALETA NEIRA

** ******* ******, **** *** Beverly, MA 01915 339-***-****

*******@*****.***

Objective

Seeking a challenging entry-level civil engineering position

Education

Bachelor of Science, Civil & Environmental

Engineering May 2010

University of Massachusetts, Lowell, MA

Capstone Project: Designed a Pilot/Massport Seafood Center from the point

of view of a design engineer working for an architect using related course

work to illustrate the logical sequence of engineering and drawing

development found in a design office.

Related course work: Structural Analysis, Reinforced Concrete Design, Steel

Design, Surveying, Geomantic, Transportation, Environmental Engineering,

Physical and Chemical Hydrogeology, Green and Sustainable Civil

Engineering, Soil Mechanics, Foundation, Fluid Mechanics, Water Resources,

Civil Engineering System Analysis and Engineering Economics.

Civil Engineering coursework,

(fall 2006-spring 2008)

University of Massachusetts, Boston, MA

Dean's list fall 2006 and spring 2008

Civil Engineering coursework

(spring 2003-fall 2004)

University of Los Andes, Bogota, Colombia

Skills & Abilities

Patient and friendly, with the ability to quickly learn new processes and

manage multiple tasks.

Consistently maintain high standards of excellence and quality.

Familiar with AutoCAD and GT STRUDL Skilled using Windows Vista, MS Word,

Excel and PowerPoint.

Bilingual in English and Spanish.

Experience

Manager and Owner of a Family Business Summer 2004

*@*****.***, Cartagena, Colombia

*@*****.*** was a provider of computer and internet services, phone

communication (local and international) as well as office supplies.

Managed inventory, payroll, and business expenses and employee.

Ensured customer satisfaction by using customer service and problem

solving skills.

Utilized computer skills to type official and unofficial documents such

as essays, memorandums and petitions. Provided internet and computer

support and help.

Handled store opening/closing procedures such as bank deposits.

Memberships

Member of the National Scholars Honor Society.

Member of the American Society of Civil Engineers.

Member of the Boston Society of Civil Engineers.

REFERENCE

CLIFFORD J. BRUELL, PH.D., PROFESSOR & DEPARTMENT CHAIR

Department of Civil & Environmental Engineering

University of Massachusetts Lowell

One University Ave, Lowell, MA 01854

***************@***.***

Phone: 978-***-****

Fax: 978-***-****

Dr. Chronis Stamatiadis, Associate Professor & Graduate Coordinator

Department of Civil & Environmental Engineering

University of Massachusetts Lowell

One University Ave, Lowell, MA 01854

*******************@***.***

Phone: (978) 934 - 2283

Fax: (978) 934 - 3052

Contact this candidate