Customer Service Manager

LINDSAY JACOBSON

**** *****

TOLEDO, OH *****

*********@***.***

CAREER SUMMARY

Retail Operations Sales Manager

Customer-driven, results-oriented retail associate with proven track record

of top performance and customer satisfaction. Experienced retail associate

with profound and broad expertise in several aspects of store operations.

Critically evaluates and minimizes operational costs in context of store

profitability. Creates and promotes team work, engages employees, and sets

an example for achieving company goals. Coaches and trains new employees to

establish fundamental skills. Establishes a positive and

immaculate retail environment that encourages positive customer experience

and enhances sales results.

CORE KNOWLEDGE AND SKILLS

.Retail Merchandising

.Lean Systems Approach

.Inventory Control and Planning

.Team Leadership

.Coaching and Mentoring

.Personnel Training and Development

.Profit and Loss

.Microsoft Office Applications

EMPLOYMENT

Penske Truck Leasing, Perrysburg, Ohio

Management Trainee, September 2007 - Present

Managed day to day operations including opening branch, planning and moving

inventory, maintaining and organizing facility appearance to create

customer friendly atmosphere. Trained and developed new employees and

rental agents. Scheduled meetings with agents to discuss performance and

identify and discuss operational opportunities. Developed routes to move

inventory efficiently and to reduce costs. Managed 12 transfer drivers.

Leadership

.Created trusting environment by opening communication lines between

employees to discuss concerns, goals, and ideas.

. Empowered employees to make decisions and take ownership of successes and

failures.

.Hands on approach to gain respect of others and to show appreciation.

Sales / Revenue Generation

. Consistently generated leading booking revenue amounts amongst area.

. Earned second highest consumer revenue amount year to date in district.

Customer Experience

.Received national recognition on company web site for excellent

customer service skills.

.Was selected by area manager to participate in a workshop to improve

the customer experience which was to be piloted through out each district

and branch.

.Have received several letters of appreciation from customers for

outstanding customer experience.

Target, Toledo, Ohio

Photo Lab Team Member, August 2001 - August 2007

Provided fast and friendly customer service, reconciled customer

complaints, maintained ideal store environment and photo lab equipment in

effort to synchronize with Target brand standards. Troubleshot machine

malfunctions, managed inventory to ensure optimal production.

Leadership

.Completed training programs so that I could work in every store department

.Was selected to participate in setting up new stores which was generally a

responsibility of full time workers. My experience and performance afforded

me the opportunity to help set up two new stores.

.Participated in Photo Lab Transfer Training to learn how to run the Photo

Department when Target took over its own photo lab operation. Worked to

ensure smooth transition from Kodak operated to Target operated.

.Was often elected leader on duty if my manager was unavailable even

though I was only a part time employee.

. Trained and developed new employees.

VOLUNTEER ACTIVITIES

Graphic Designer, Arts Commission of Greater Toledo, 2007-Present

Contribute design materials for Ninth Congressional District Art show

annually. Work with board of directors to organize art show and meet

deadlines.

Springboard Coach, Bowling Green State University, Fall 2006

Served as a mentor to freshman students, engaged students in the learning

process to build skills such as self-assurance, time management, and

strategies for academic success.

Tutor, Wernert Elementary School, September 2000-2001

Assisted students in reading and math, enforced learning objective plans

administered by their teachers, and prepared students for proficiency

tests.

EDUCATION

Bowling Green State University, Bowling Green, Ohio

Bachelor of Arts in an Individualized Planned Program; May 2007

Specialization in Commercial Art; Minor in Marketing

Overall GPA: 3.45

Dean's List (Fall 2004 - Spring 2007)

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