Sales Technical Support

Charles DiSanti

**** ***** **** ( Bailey, NC ****7 ( 609-***-**** (

abl1mh@r.postjobfree.com

Technical Support Professional

Microsoft Certified Professional with several years of sales, operations,

and management experience. Consistently recognized for technical

troubleshooting skills. Quick to learn and master new technology.

Technology Summary

. Install, configure, and troubleshoot Windows XP, Vista, 7 and Server

2003.

. Upgrade previous versions of Windows OS to XP, Vista & Windows 7.

. Perform hardware system upgrades by installing Ram, video adapters,

motherboards and hard drives.

. Proficient in providing user and customer technical support.

. Provide maintenance on laptops and desktop computers.

. Built wired and wireless LAN with the use of Linksys, D-Link, Netgear

and Belkin equipment.

. Extensive experience working with IP configuration (Command Line) to

troubleshoot internet connectivity and networking issues.

. Experienced with Active Directory and Group Policy.

. Configure Windows Firewall and Internet Security Suites.

. Installation of Anti-Spyware & Adware programs.

. Hands-on installation, configuration and support for Lexmark, HP, Dell

printers.

. Experienced with Microsoft Office Suites: XP, 2003, and 2007.

. Install and configure Virtual Machines: VMware & Virtual Box.

. Support through Remote Desktop Connection.

Education

MyComputerCareer.com - A+, MCP, MCDST, MCTS, MCSA

In progress - CCENT

9 Months of experience in a lab setting:

. Installing and setting up new computers.

. Performing operating system upgrades (Windows 2000, XP, Vista and

7).

. Software and hardware installation and upgrading.

. Troubleshooting hardware and software problems on computers,

printers, projectors and fax machines.

. Adding, removing, and maintaining accounts through active directory

and group policy (Server 2003).

. Configure, maintain and troubleshoot wired & wireless networks.

. Data backup and recovery on individual computers & through the

network.

. Perform labs and other projects using VMware & Virtual Box.

Wilson Technical Community College - Wilson, NC

Build & Repair PC's

Experience

Native Staffing - Hampstead, MD

2010 - Present

Printer Technician

. Remove existing printer from network and site.

. Setup and install new Lexmark Business Class printers.

. Add new printers to the network (Windows Server 2003 / 2008)

. Upgrade firmware (if needed).

. Map end user's PC onto the network.

. Test banking software (Bank Pro & Client Central) is able to print.

. Train end users on all features and functions.

SupportSpace.com - San Francisco, CA

2009 - 2010

Online Desktop Support Technician

. Perform operating system upgrades (Windows 7, Vista, XP, 9x).

. Provide support for Microsoft Windows and Office Suites.

. Troubleshoot hardware and software issues.

. Virus and spyware removal.

. Provide support for Microsoft Server 2003 / 2008, Exchange Server

2005, SQL Server 2008 and Visual Studio 2010.

. Troubleshoot networking and internet connection problems.

. Setup and use of internet directory software (Active Directory,

DNS, NIS and eDirectory)

. Network and individual client data backup & recovery.

. Services performed via Remote Desktop Connection, WebEx and phone

support.

TruGreen - Raleigh, NC

2007 - 2009

Sales Operations Manager

. Worked directly with commercial developers, property management

companies, commercial and residential contractors.

. Provided technical support directly to the customer.

. Lead a team of 8-10 irrigation techs to ensure quality of

installation.

DiSanti Irrigation - Egg Harbor Twp, NJ

1994 - 2007

VP of Operations

. Hired labor crews and inner office staff.

. Install and maintain office computers & networks.

. Built client base by investing in advertising, word-of-mouth,

and customer referrals.

. Setup and monitor schedules & materials to keep job

completion on time and under budget.

. Provided payroll, accounts payable & receivable by using

QuickBooks Pro.

. Built relationships with residential and commercial

developers & builders as their exclusive irrigation

contractor resulting in over 1.2 million in annual sales.

References Provided upon Request

Contact this candidate