Sales Technical Support

Charles DiSanti

**** ***** **** ( Bailey, NC ****7 ( 609-***-**** (

********@****.***

Technical Support Professional

Microsoft Certified Professional with several years of sales, operations,

and management experience. Consistently recognized for technical

troubleshooting skills. Quick to learn and master new technology.

Technology Summary

. Install, configure, and troubleshoot Windows XP, Vista, 7 and Server

2003.

. Upgrade previous versions of Windows OS to XP, Vista & Windows 7.

. Perform hardware system upgrades by installing Ram, video adapters,

motherboards and hard drives.

. Proficient in providing user and customer technical support.

. Provide maintenance on laptops and desktop computers.

. Built wired and wireless LAN with the use of Linksys, D-Link, Netgear

and Belkin equipment.

. Extensive experience working with IP configuration (Command Line) to

troubleshoot internet connectivity and networking issues.

. Experienced with Active Directory and Group Policy.

. Configure Windows Firewall and Internet Security Suites.

. Installation of Anti-Spyware & Adware programs.

. Hands-on installation, configuration and support for Lexmark, HP, Dell

printers.

. Experienced with Microsoft Office Suites: XP, 2003, and 2007.

. Install and configure Virtual Machines: VMware & Virtual Box.

. Support through Remote Desktop Connection.

Education

MyComputerCareer.com - A+, MCP, MCDST, MCTS, MCSA

In progress - CCENT

9 Months of experience in a lab setting:

. Installing and setting up new computers.

. Performing operating system upgrades (Windows 2000, XP, Vista and

7).

. Software and hardware installation and upgrading.

. Troubleshooting hardware and software problems on computers,

printers, projectors and fax machines.

. Adding, removing, and maintaining accounts through active directory

and group policy (Server 2003).

. Configure, maintain and troubleshoot wired & wireless networks.

. Data backup and recovery on individual computers & through the

network.

. Perform labs and other projects using VMware & Virtual Box.

Wilson Technical Community College - Wilson, NC

Build & Repair PC's

Experience

Native Staffing - Hampstead, MD

2010 - Present

Printer Technician

. Remove existing printer from network and site.

. Setup and install new Lexmark Business Class printers.

. Add new printers to the network (Windows Server 2003 / 2008)

. Upgrade firmware (if needed).

. Map end user's PC onto the network.

. Test banking software (Bank Pro & Client Central) is able to print.

. Train end users on all features and functions.

SupportSpace.com - San Francisco, CA

2009 - 2010

Online Desktop Support Technician

. Perform operating system upgrades (Windows 7, Vista, XP, 9x).

. Provide support for Microsoft Windows and Office Suites.

. Troubleshoot hardware and software issues.

. Virus and spyware removal.

. Provide support for Microsoft Server 2003 / 2008, Exchange Server

2005, SQL Server 2008 and Visual Studio 2010.

. Troubleshoot networking and internet connection problems.

. Setup and use of internet directory software (Active Directory,

DNS, NIS and eDirectory)

. Network and individual client data backup & recovery.

. Services performed via Remote Desktop Connection, WebEx and phone

support.

TruGreen - Raleigh, NC

2007 - 2009

Sales Operations Manager

. Worked directly with commercial developers, property management

companies, commercial and residential contractors.

. Provided technical support directly to the customer.

. Lead a team of 8-10 irrigation techs to ensure quality of

installation.

DiSanti Irrigation - Egg Harbor Twp, NJ

1994 - 2007

VP of Operations

. Hired labor crews and inner office staff.

. Install and maintain office computers & networks.

. Built client base by investing in advertising, word-of-mouth,

and customer referrals.

. Setup and monitor schedules & materials to keep job

completion on time and under budget.

. Provided payroll, accounts payable & receivable by using

QuickBooks Pro.

. Built relationships with residential and commercial

developers & builders as their exclusive irrigation

contractor resulting in over 1.2 million in annual sales.

References Provided upon Request

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