Customer Service Manager

Mallory Schaar

*** *. ***** **** *******.******@*****.***

Long Beach, CA 90802 Cell: 937-***-****

EDUCATION

Ohio University, Athens, Ohio

Bachelor of Science in Education G.P.A.

3.351/4.0

Adolescent-to-Young Adult in Integrated Language Arts

Graduated: June 2009

WORK EXPERIENCE

Kettering City Schools, Kettering,Ohio October 2009 - June 2010

Honors English 9 Teacher

Became full time teacher in October for Honors 9 freshman.

Responsible for restructuring the learning environment while following

the Honors curriculum. Taught units based on novels, writing, grammar and

discussion. Responsible for student comprehension and behavioral

management, while meeting state guidelines. For seven weeks I had AP/IB

Seniors as well, so for that time I was responsible for two different

curriculums and lessons for two of the highest level of classes

offered at the school.

Substitute Teacher, Kettering, Ohio

August 2009-June 2010

Responsible for managing different classrooms throughout the

Kettering School system for various subjects and age levels, including

6th-12th grade in English, Math, Science and Social Studies.

Fleming's Steakhouse and Wine Bar, Beavercreek, Ohio

July 2009- July 2010

Server/Bartender

As the youngest employee, proved myself by taking on the dual role

of server and bartender. As a server I am responsible for the 100 steps

of service, strict attention to detail. As a bartender I am responsible for

intense multi-tasking while handling numerous guests as one time. Also

helped train new bartenders.

Ohio University Information Technology Service Center, Athens, Ohio

June 2008-June 2009

Student Consultant

Worked with patrons in customer service, computer assistance,

checking patrons in/out of lab as well as system questions dealing with

Microsoft Vista and MAC OS X systems.

Lincoln Park Grille, Kettering, Ohio

May 2006 - January 2009

Server/Bartender

Served and bartended and was responsible for prompt and courteous

customer service as well as diligent attention to detail. Was given

manager codes as bartender and responsible for taking care of fellow

workers during shifts where manager was gone.

Applebee's Neighborhood Bar and Grille, Kettering, Ohio

April 2004-July 2008 Hostess/Server

As a hostess was responsible for prompt and courteous customer

service and strict attention to entire restaurant atmosphere. Moved to Car-

Side ToGo Specialist, where I helped to build the service in the restaurant

by training employees, establishing regulars and acquiring consistent

large business orders. Became a server where again was responsible

for prompt and courteous customer service, strict and accurate attention to

detail, as well as monthly reviews by managers

ADDITIONAL EXPERIENCE

Alpha Gamma Delta Sorority, Athens, Ohio

Oct. 2005 - June 2009

Membership Coordinator

Nov. 2006-Nov. 2007

Correspondence Coordinator

Nov. 2007- Nov. 2008

Rho Lambda Philanthropic Honors Sorority, Athens, Ohio

Nov. 2006 - June 2009

VP Membership

May 2007- May 2008 Secretary

May 2008- May 2009

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