Customer Service Project Manager

Objective

Project Management position allowing for parlay of demonstrated

organization, customer service, communication, and project management

skills proven by 17 years in the construction industry.

Profile

Motivated, personable business professional with over 7 years experience in

Project Management-Project Director positions, and profitable small

business ownership. Talent for quickly mastering technology - recently

completed Constructware certificate course. Diplomatic and tactful with

professionals and non-professionals at all levels. Accustomed to handling

sensitive, confidential records. Demonstrated history of producing

accurate, timely reports meeting stringent projected revenue guidelines.

Flexible and versatile - able to maintain a sense of humor under pressure.

Poised and competent with demonstrated ability to easily transcend cultural

differences. Thrive in deadline-driven environments. Excellent team-

building skills.

Skills Summary

Project Management Computer Savvy OSHA 10 Certified

Report Preparation Customer Service Manage GC's/Revenue

Written Correspondence Scheduling Front-Office Operations

General Office Skills Marketing Problem Solving

Professional Experience

Communication: Reports/Presentations/TECHNOLOGY

o Prepare complex project monthly reports.

o Professional correspondence to customers and vendors.

o Design and deliver motivational/educational environment for personnel.

o Develop working schedule to flow with revenues and operations.

o Create annual project review presentation.

o Rapidly learn and master varied computer programs; recently

Constructware Certified.

Customer Service/safety/Problem Solving

o Oversee office operations and provide impeccable customer service:

o Weekly sync meetings with owner to ensure level of confidence

with general contractor and financials.

o Develop and oversee jobsite safety program:

o Launched a project wide "Zero Harm" initiated by corporate and

completed a 2 year project (135,000 man hours) without an OSHA

recordable accident.

o Create subcontractor safety tracking, and incentives.

o Experienced and able to train and or engage in multiple construction

management positions.

o Director of construction, Project manager, Project engineer,

Quality assurance, Quality control, Safety management,

Superintendent.

o Manage all aspects of day-to-day operations:

o Office personnel.

o Operations management.

o Finances: accounts payable/receivable, invoicing, billing,

budgeting.

o Compliance with Safety, OSHA, EPA requirements.

o Scope of work development and contract negotiations.

Employment History

Island Construction. Foreman/Carpenter-

years employed. 1993-1995

Responsibilities. Field employee management, finish carpentry, framing,

scheduling, production management, and safety management.

Scripps Poway construction. Owner/Field Manager

Years in business. 1995-2002

Responsibilities. Working with the public, construction estimating,

planning and sales, scheduling, subcontractor management, invoice and

finance.

Sullivan Homes/Sullivan Homes Idaho. Project Manager/Director of

Construction

Years employed. 2003-2008

Responsibilities. Oversee three multimillion dollar projects; manage

multiple Project Managers/Superintendents/Customer service/Office staff.

Worked with over 100 subcontractors and up to 30 clients during the

construction design build. Organize and create scheduling, change orders,

proposals, and track project revenues.

Balfour Beatty Construction. Project Manager

years employed. 2008-2010

responsibilities. Development and planning of single family military

housing on Fairchild Air Force Base. Scheduling and production, labor

resource management, plan development and review, process and policy

development, budget creation and analysis.

Education

High school graduate. Auburn senior high, auburn wa.

1 year university of washington engineering.

sage tech services (ttd 150)

Progressive management course.

construction management.

buisiness management.

Problem solving.

conflict management.

contracts and purchasing.

Project management.

Code of conduct.

Achievements

rECOGNITION FOR SELFLESS SERVICE AWARD. (92ND LOGISTICS READINESS

SQUADRON, FAIRCHILD aFB)

THREE ABOVE AND BEYOND AWARDS (BALFOUR BEATTY CONSTRUCTION)

SAFETEY RECOGNITION FOR COMPLETION OF fafb MILITARY HOUSING

PROJECT WITHOUT AN INJURY OR OSHA RECORDABLE.

References

Todd Sullivan- cell-520-***-**** or ********@****.*** (Former CEO Sullivan

Homes)

Tim younker-Cell-707-***-**** office-707-***-**** or

********@***************.*** (project executive balfour beatty

construction)

Jack barb- cell-484-***-**** or *****@******.*** (Project director balfour

beatty communities)

Contact this candidate