Customer Service Insurance
Resume:
Bonner Suggs
Objective
P.O. Box ***
Pinetops, North Carolina 27864
******@**********.*** Highlypersonable Customer Service Professional with over eight years of
experience in account management, claims and sales processing, and call-center
operations within the cellular, and insurance industries.
• Talent for identifying customer needs and presenting appropriate
company product and service offerings.
• Demonstrated ability to gain customer trust and provide exceptional
follow-up, leading to increased repeat and referral business.
• Track record of assisting in the design and implementation of reporting
procedures that reduce labor costs and improve customer-satisfaction
ratings.
• Expertise in resolving escalated customer service issues.
• Secured numerous company achievement awards for delivery of
exceptional customer service.
• Proficient with Microsoft Office System (including Microsoft Word,
Microsoft Excel, Microsoft Power-Point®, Microsoft Access, and
Microsoft Outlook®).
Work Experience
Pharmacy Help Desk Technician
10/2006 -03/2009 Convergys Inc., Greenville, NC
• Process prescription for patients, while they are in there local
pharmacy chain, and also giving them there insurance information, Basically
Pharmacy Help Desk Technician. Collection, account summary, insurance
claims
Customer Service Rep.
7/2004- 9/2006 West Inc., Rocky Mount, NC
• Receive incoming calls from T-Mobile customer and assist them with
their issue about bills and also technical problems with their phone.
Collection, billing, account information
Secretary/Switchboard
1/2002- 6/2004 Community Development Center, Tarboro, NC
• Help individual that need help paying bills and also recreation for the
kids to come and get help with homework and have a summer program setup
for them for the summer. Schedule trips for the summer program and also
direct calls to correct client and make sure the office was in prospect at all
time.
Education
8/2000 - 6/2003 Edgecombe Community College, Tarboro, NC
• Some College Coursework Completed
• Study Office System Technology and Business Administration and at
the end of my 3 years of study my GPA was 3.25 and was at the most
achieve level of my fellow classmates
8/2009 - Present Edgecombe Community College, Tarboro, NC
• Human Services Technology
• Classes enrolled in are: Psychology, Sociology, Intro to Computer
Skills
Experience Customer Care & Quality Care
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