Customer Service Years Experience

**** ******* **

Agoura Hills, CA *****

Oren Goldstein

Phone: 818-***-**** Email: ****.*********@*****.***

Technical Skills

. Windows 9x/NT/2000/MS Server 2003/XP/Vista/Windows 7/Mac, Unix, Linux,

Windows Mobile, Blackberry Personal/Enterprise, BASIC, DOS, MS Office,

MS Money, Adobe Acrobat, Anti-Virus/Malware/Spy-ware Protection and

removal, ACT!, Logmein.com, Gotomypc.com

. 10+ years experience in Computer/ Laptop Hardware/Software.

Proficient understanding in building, configuring, upgrading and

servicing of both laptop and desktop computers

. 5+ years wireless/networking configuration and technical support

experience

. 5+ years proficiency in Microsoft's Word, Excel, Publisher, Power

Point and Outlook

Qualifications

. Extensive practical hands-on experience as co- owner of a small

computer technician business

. Motivated and enthusiastic about developing good relations with

clients

. Effective working alone or as a cooperative team member

. Strong organizational skills, detail oriented, excellent written and

verbal communication

. Professional in appearance and presentation

Education

Bachelors of Arts in History California State University Northridge

2005 Northridge, CA

RELEVANT SKILLS

SALES & NEW ACCOUNT DEVELOPMENT

Target and maintain client relationships comprised of small business

groups and individuals seeking deployment and maintenance of

computer systems for business/personal usage

Proven ability to successfully analyze an organizations technical

support needs with an exceptional ability in determining system

inefficiencies and potential opportunities, and developing

innovative solutions for increasing reliability and improving

productivity

Responsible for the strategic development and implementation of cost-

effective training and support solutions that are designed to

provide improved productivity, streamlined operations, and faster

access to critical information

CUSTOMER RELATIONS

Training new hires in understanding usage of company system software

such as insurance rating, inventory management, client tracking

software, and integration/ bridging to carrier specific sites

5 years experience delivering impeccable customer service. Entrusted

with the most complex customer service issues as a result of

exceptional abilities to promptly resolve concerns and satisfy

customers.

Consistently able to engage clients and work towards a common goal

with respect to health claims, adjustments and proper routing for

appeals, advising of cost with respect to their bill, and educating

the client about the benefits specific to their plan

Offer clients an analysis and comparison of various insurance plans

specific to their individual health and financial needs

Employment history

Jan. 2000 - Present Computer Technician Golden Computer Services-

Agoura, CA

Jun. 2005 - Jan. 2007 Insurance /Customer Service-Call Center

Answer Financial- Encino, CA

Mar. 2003 - May 2005 Client Services Associate-Call Center Blue

Cross of California- Thousand Oaks, CA

Contact this candidate