Technician Customer Service

Timothy L Kaltenberg

**** ******* **.

Hampton, VA 23663

Contact Phone: 757-***-****

Email Address: ************@***.***

OBJECTIVE

To obtain a position where I can utilize my skills and experience as a

Video Teleconference Technician.

EDUCATION

U.S. Navy Electronic Technician "A" School April 2002

U.S. Navy Information Systems Technician "A" School December 2004

Graduated 6th in class with a 96%.

Transmission Systems Technician IT "C" School April 2005

Graduated 2nd in class with a 98.5%

U.S. Navy Naval Leadership School March 2008

EXPERIENCE

06/01/2009 to Present; Information Systems Technician 1; Honeywell, 5425

Robin Hood Road Suite B2, Norfolk, VA 23513; Charlie Martin, 757-***-****

Operate multiple high level VTC conference rooms for Military Sealift Fleet

Support Command. Maintains records and troubleshooting efforts for command

cell phone, Blackberry and Wireless Air cards. Installed Blackberries,

desk phone lines and fax machines for newly checked in personnel.

Maintains trouble tickets with Remedy with an SLA percentage of 95-100%.

11/2007 to 01/2009; VTC Technician; DKW Communications Inc., 1900 M. Street

NW. Suite 800 Washington, DC 20036; Eli Rivera, 757-***-****.

Arranged and mediated secure and unclassified video teleconferences for the

Navy's Atlantic Fleet. Scheduled conferences daily utilizing MS Office.

Daily drafted After Action Reports for customers review.

12/2004 to 05/2007; Information Systems Technician; United States Navy,

7927 Ingersol Ave. Suite 300 Norfolk, VA 23511; IT1 Hooper, Douglas, 757-

836-5511.

Supervised a team of 5 personnel in a watch section to oversee the Atlantic

fleet communications. Moderated the team to perform Cryptographic loads at

specific times. Mediate Video Teleconferences, and provide helpdesk

troubleshooting to many ships and shore stations for the U. S. Navy.

05/2001 to 12/2004; Electronic Technician; United States Navy, USS Vella

Gulf CG-72 Norfolk, VA; ET1 Canape, 757-***-****.

Supervised a team of 3 personnel in a watch section to oversee all

communications and radar equipment aboard USS Vella Gulf. Instructed

personnel to troubleshoot equipment when needed.

QUALIFICATIONS

Current DoD Top Secret Clearance. Expert with Polycom MGC 50 and MGC 100

VTC bridges. Familiar with Tandberg VTC systems. Proficient with the use

of MS Office. Excellent customer service skills. Loaded DVS-G and Genser

Comsec material. Performed conferences with DVS-G and VIXS keymate VTC's.

Expert with ADMS ST-1000 and Link 2+ Timeplex systems.

U.S. MILITARY SERVICE INFORMATION

Active Duty: 05/2001 to 05/2007 - U.S. Navy

Reserve Duty: 09/2007 to 10/2008 - U.S. Navy

Campaign badges and/or expeditionary medals received: Navy and Marine Corp.

Achievement medal, Navy Unit Commendation, Navy Battle "E", Good Conduct 2

times, Nation Defense, Global War on Terrorism Expedition medal, Global War

on Terrorism Service medal, Sea Service, Pistol Marksman.

Honorable Discharge

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