Customer Service Engineer

Roberto Jose Gonzales

*** * ******* **

Griffith, IN 46318

219-***-**** CELL 219-***-****

******@*****.***

MANAGER OF LOGISTICS & DISTRIBUTION

Qualifications: Thirteen years in distribution management in union

environment

Specialist in work and manpower planning and quality improvement

Background in hazardous materials storage, transportation, and disposal.

Professional

Shipping Supervisor

Allied Tube And Conduit

Supervisor in a union invironment.

Responsible for supervising up to 23 union employees.

Coordinate effort between the main plant and distribution center.

Responsible for scheduling drivers in support of mill operations.

Responsible for safety enforcement and training as needed.

OPERATIONS SUPERVISOR

Yellow Transportation, Chicago Ridge, IL

Operation supervisor in a 500 + door break-bulk .

Responsible for using manpower and equipment to move freight in the

safest and

most efficient manner.

Enforce company safety rules in keeping with government regulations.

Direct and motivate union employees to improve performance.

Ensure dockworkers follow proper work methods and load plans.

Complete paperwork accurately

Communicate effectively with internal and external customers DEC

1999 –

May2005

OPERATIONS SUPERVISOR

ROADWAY EXPRESS, Michigan city, IN

Supervised 2 administrative staff, directed 8 union combo

driver/dockworkers

Managed $2 million budget, reported to National Distribution Manager.

Scheduled drivers, negotiated routes.

Dispatched drivers, P&D and line haul.

Customer service.

JUN1996-DEC 1999

Company Commander

376th Engineer Company

Company commander of a combat Engineer company responsible for:

# Training Development of 156 soldiers and their individual

careers.

Ensuring that the training my soldiers receives supports their goals

while

meeting the goals of my higher command.

#Maintenance Ensuring regular maintenance is performed and recorded

properly.

Tracking the maintenance being done at a higher level on the 376th

equipment.

# Physical Security Ensuring all systems are in place to secure the

weapon

sytems and property of the 376th En CO, to include the building.

0ct2004 to present

EDUCATION 97 CREDIT HOURS, no degree, Vincennes University

Professional Completed courses/seminars in hazardous waste,

transportation, traffic, safety, employee involvement, EEO, and

leadership.

Technical

Computer literate.

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