Nahema Torres
Folcroft, PA. 484-***-****
************@****.***
Professional Profile My objective is to successfully demonstrate leadership
and interpersonal skills through influence, positive motivation, and
example. I am extremely flexible and able to adapt to changing situations
and requirements; considered the consummate team player. I am an aggressive
solution-oriented professional that thrives in a competitive, challenging
environment where I can develop strong interpersonal relationships, or work
alone as a cooperative member of any business team.
Education Hampton University, Hampton, VA
B.A. in Political Science
Experience
Server
02/2010-07/2010 NASCAR Sports Grille, Hampton, VA 23669
. Ensure that all expectations are met by actively checking up with
customers and quickly correcting issues, if any.
. Provide great guest service, friendliness, and restaurant cleanliness
using the restaurant's proven system and routines. Promptly greet
guest and take orders. Accurately prepare itemized checks and
discreetly handle any payment complications. Buss tables and stock
service area with supplies.
. Maintain 100% compliance to all standards: Ensure safety of guests and
associates by completing training for food safety and restaurant
safety guidelines.
. Consistently exceed sales goals by effectively managing sections and
multi-tasking.
Server
05/2009-12/2009 RUBY TUESDAY, Newport News, VA & Holmes, PA
. Ensure customer satisfaction by remaining accessible and friendly.
. Provide exceptional interpersonal and team building skills with an
aptitude for building rapport with a diverse range of customers,
managers, and colleagues; quickly resolve issues prior to escalation.
. Have thorough knowledge of menu offerings.
. Possess skills at anticipating, identifying and fulfilling guest needs
and clarifying special orders.
. Multitask while remaining professional and courteous in fast-paced
environments.
Tutor
01/2009-05/2009 (Seasonal) SMART STOP LEARNING CENTER, INC. Newport News,
VA
. Offer one-to-one and small group tutorial assistance on reading,
comprehension, writing proficiency, and speaking fluently.
Server
01/2008-01/2009 T.G.I FRIDAY'S RESTAURANT, Philadelphia, PA & Newport News,
VA
. Create a warm, fun atmosphere for both guest and employees. Answer
questions about menu items; including their ingredients and
preparations. Market, sale, advertise, and deliver food. Ensure guest
satisfaction, maintain and adhere to sanitation procedures.
Management Trainee Intern
05/2007-01/2008 ENTERPRISE RENT-A-CAR, Ardmore, PA & Trainer, PA
. Market local business partners: Body Shops, Car Dealerships, and
Corporate businesses.
. Help manage a fleet of vehicles in the most efficient and cost
effective manner possible.
. Influence and interact with a variety of customers, vendors, and co-
workers.
. Effectively assist branch with generating successful sales profits.
. Perform administrative task.
Administrative Intern
02/2004 - 08/2004 NATIONAL MARROW DONOR PROGRAM, Philadelphia, PA
. Coordinate 4+ Bone Marrow-Stem Cell drives per month serving minority
cancer patients in the Tri-State area.
. Arrange and schedule opportunities for presentations and one-on-one
recruitment at local organizations.
. Handle confidential medical information. Address specific health
criteria.
. Identify medical conditions that are absolute deferrals at the time of
recruitment. Accurately package blood donations.
. Assist Recruitment Specialist with media coordination and publicity.
. Encourage and educate minority volunteers between the ages of 18-61
years old on the importance of saving a life through the donation of
bone marrow-stem cells.
References References are available on request.