Manager Account

Shannon Aberle

**** ****** *** #***

Dallas, TX *5219

303-***-**** *********@*******.***

Education:

Center for Advanced Paralegal Studies October 2009- Current.

Ashford University: Psychology October 2008- October 2009

Experience:

Capital One Financial, Plano TX

Deposit Loss Mitigation Dept. (2009 - Current)

• Worked email queue processing offsets for accounts that are overdrawn 29 days

and above.

• Contacted branch managers and Assistant Managers through email

correspondence concerning accounts that were under 29 days past due for

authorization to offset accounts.

Evaluating each customer’s account to ensure all laws are being followed when

•

reviewing customer’s accounts for offset.

B2B Credit, Denver CO

Account Manager (2007 - 2009)

• Managed 100 accounts and made sure accurate progress was being made with

each one on a daily basis, kept in close contact with customer through email and

phone calls to make sure they were comfortable with the progress.

• Developed and structured key points for the improvement of business process.

(online structuring, updates, etc)

• Assisted A/P & A/R to make sure all payments and refunds were correctly

distributed.

Nextel Communications, Lone Tree CO

Account Manager in Corporate Collections: (2003 – 2007)

• Analyzed and evaluated customer accounts to ensure accuracy with high end

customer client accounts.

• Responded to clients via email or phone when they had specific questions

concerning account usage.

• Worked closely with A/P to ensure all payments were accurate and not

questionable.

Skills:

Windows XP & Vista. Microsoft, Word, Excel, and Power Point, Outlook, Quick books, Adobe.

References are available upon request.

Contact this candidate