Customer Service Maintenance
Resume:
Henry E. Sanders, Sr.
Jackson, Mississippi 39209
**************@*********.***
_______________________________________________________________
Objective
To obtain gainful employment in a company in which I can apply my skills and hard work.
Qualifications:
• Able to troubleshoot and diagnose computer, network and
printer problems
• Excellent communication and customer service skills
• Ability to meet deadlines and solve problems with minimal or
no supervision
. Basic skills in electrical, plumbing, HVAC, building and
facility maintenance
Employment History:
12/09-present Energy Management Technician University of Mississippi Medical Center Jackson, MS.
Duties and responsibilities:
. Assist in the operation and monitoring of building automated
systems, fire alarm systems, telephone and radio systems
through the use of the Energy Management and Fire Alarm
computers
. Dispatch calls to maintenance personnel and complete work
orders on line
09/08-07/09 Maintenance Supervisor Jackson Manor Apartments
Jackson, MS.
Duties and responsibilities:
. Apartments maintenance
. Apartments make ready
. Grounds, maintenance and repair
. General Maintenance
. Supervise janitorial/custodial employees
. Communicate with outside vendors and contractors
10/07-03/08 Maintenance Technician Chapel Ridge of Jackson Jackson, MS
Duties included but were not limited to:
• Apartments maintenance
• Apartments make ready
• Grounds, maintenance and repair
• HVAC/EPA Certified
• Small appliance repair
• General maintenance
• Provide Support to all facilities
07/06---10/07 Maintenance Technician Standard Enterprises, Inc (The Woodlands Apartments), Jackson,
MS
Primary Responsibilities:
• Apartments maintenance
• Apartments make ready
• Grounds, maintenance and repair
• HVAC/EPA Certified
• Small appliance repair
• General maintenance
• Provide Support to all facilities
03/05 05/06 Network Technician Tougaloo College Tougaloo, MS
Primary Responsibilities:
• Provide network support to operational computer LAN/WAN
networks
• Assemble and configure network components and associated
services
• Perform network troubleshooting to isolate and diagnose common
network problems
• Provide users with network technical support
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Resume of Henry E. Sanders, Sr.
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7/96-12/03 Customer Service Engineer Alternative Resources Corporation (ARC) Jackson, MS
Duties included but were not limited to:
• Installing, testing, operating, and repairing Hewlett Packard
(HP) and other equipment as needed at the customer site.
Including computers, printers, network servers, plotters,
point of sale systems and other peripherals
• Responsible for managing a territory and maintaining a high
level of customer satisfaction
• Accountable for parts usage and reconciliation
• Coordinate customer training on the use of equipment
• Aid in the training of new employees
• Attend workshops, training classes and conferences to stay
abreast of technological changes and updates
2/77-5/96 Customer Service Engineer IBM Corporation Jackson, MS
Duties included but were not limited to:
• Repairing, installing and upgrading a wide variety of IBM and
other equipment at the customer location
• Conducting customer training
• Producing sales leads for new products and supplies
• Aid in the training of new employees
• Attend workshops, training classes and conferences to stay
abreast of technological changes and updates
Education
1972-1976
Jackson State University, Jackson, MS.
Major: Industrial Arts/Technology
Quitman High School, Quitman, MS.
Graduated, 1972
References
Available upon request
Contact this candidate