Customer Service Manager

Phillip J. Cacho

*** **** **** ******, *** Angeles, CA 90003

(323) 896- 7999 Email: ************@*****.***

OBJECTIVE To Utilize My Skills While Helping An Established

Business Prosper.

SKILLS 5 Years Experience Managing/Supervising

Employees;

15 Years of Customer Service; 2 Years of

Environmental Services; and 5 Years of Merchandising

EXPERIENCE CVS Pharmacy- Santa Monica, CA

Shift Supervisor- Nov '08- Present

. Supervise 15 - 20 People

. Control Cash Transactions

. Knowledge of the RF Unit (DEX, Cycle Counts etc

. Train, Motivate and Develop Employees

. Process Damages, Returns & all Incoming and Outgoing

Shipments

. Handle Customer Complaints and Requests

FedEx Office (Kinkos) Inc. - Los Angeles,

CA

Center Assistant Manager May' 02- Aug

'08

. Managed 10-15 people

. Scheduling

. Supply Ordering

. Train, Motivate & Develop Employees

. Manage Production Flow Of All Orders

. Develop Strategies to Draw In New Customers

. Manage FedEx Area Including Shipping, Packing, etc..

. Screen Candidates in Hiring Process

Cedars Sinai Medical Center-Los Angeles,

CA

Environmental Services Technician

July'99 - Jun'01

. Certified Specialist in Floor Care Including Hard

Surfaces & Carpets

. Clean & Sanitize Patient Rooms and Restrooms

. Clean and Sanitize Special Patient Areas Such as

Operating Rooms, ERs and Labor & Delivery

EDUCATION Associated Technical College- Graduate

William Howard Taft High School-

Graduate

INTEREST Music, Sports, Children, Politics, and Learning New

Things

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