Manager Accounts Receivable

FELICIA SHORTS

*** ****** ******, *******, *** Jersey 07203

908-***-**** h, 908-***-**** c

*******.******@*****.***

Self-motivated professional with over ten years of Accounts Receivable

Experience. Functional knowledge in SAP R/3 - SD, MM modules, Oracle 11.5,

Great Plains for Citrix, SmartStream, Microsoft Office Suite (MS Word,

Excel, PowerPoint, FrontPage2000, Access), Internet and Outlook. Excellent

written and verbal communication skills. Results focused, detail oriented

and process driven. Exceptional issue identification and resolution

skills. Fast learner of systems and process. Strong work ethic and

integrity.

EXPERIENCE:

2005-2009 Cendant/Travelport Parsippany, New

Jersey

Accounts Receivable Supervisor

Responsible for the Accounts Receivables for several business units within

the travel industry. Supervise four Accounts Receivable Specialists. Act

as single point of contact to outside collection agencies. Ensure

compliance with Sarbanes Oxley Act.

. Reduced > 120 day dollars by 26% within 6 months

. Implemented internal customer refund policy & procedures

. Implemented consistent collection policies and processes across all

business units

. Certified Astute Manager

2004-2005 Berlex Laboratories

Wayne, New Jersey

Accounts Receivable Specialist

Responsible for ensuring timely collection of billing for specified account

portfolio in the pharmaceutical industry. Account reconciliation,

chargebacks, payment investigation and cash application were part of my

daily functions.

. Collected $90MM over a 9 month period

. Relieved $10MM backlog of chargeback credits

2002-2004 Expanets/Avaya LLC Bound Brook, New Jersey

Accounts Receivable Specialist

Responsible for collecting delinquent National accounts. Daily cash and

credit application. Customer issue resolution and/or escalation. Generate

ASCII file for customer specific invoicing requirements. Web billing as

applies to specific customers. Ensured account integrity. Adjustment

Process Team Member.

. $6MM collected over 18 month period

. Reduced >180 day dollars from $7M to $500K in 12 month period

. Reduced DSO from 125 to 56 days in 12 month period

. Team Technical Support - go-to person for how-to assistance

2001-2002 Expanets Roseland, New Jersey

OPERATIONS MANAGER/Team Leader

Supported and assisted end users in identifying and resolving revenue

recognition issues in SAP prior to Expert Data Migration. Assisted

programmers in translations from SAP to Oracle/Siebel platform. Data

Analysis identifying and resolving complex data migration issues.

Supported Billing Center with post-conversion data interpretation.

. Reduced unapplied dollars by $23MM

. Reduced Incepted/Not Funded dollars from $6.1MMto $1.6MM in four months

. Recognized $16M in unclaimed revenue

1997-2001 Avaya Inc./Lucent Technologies Parsippany, New

Jersey

SAP SPECIALIST

Support Manager for Customer Care Center during data migration from Legacy

Systems to SAP. Developed and implemented SAP training for all associates.

Expanets Transitional Service Agreement Manager (SPOC-Single Point of

Contact). Implemented SAP Learning Lab for associates and managers.

Performed Call Observations and Evaluation for quality improvements and

training need identification. Audited adjustments >$25K to identify

training needs and ensure accuracy. Monitored SAP reports and corrected

complex errors. Member of Maintenance Simplification and Streamlining

Process Team.

. Trained 120+ associates in Expanets Transition Service Agreement Process

. Trained 300+ associates in SAP

. Trained 300+ associates in Field Services Force and Load Process

. Avaya Customer Values Award for Excellence recipient

CLUSTER COACH Parsippany, New

Jersey

Motivated represented associates supporting Expanets and Enterprise

customers in a National Call Center environment. Quality Advocate ensuring

timely corrections to errors. SAP Support Manager. Adjustment Auditor.

Effectively managed change during new process implementation. Career

coaching.

. Maintained an ASA (Average Speed of Answer) of 6 seconds at 92%

. Maintained objective of >80% customer satisfaction

1995-1997 Daybreak Express, Inc. Newark,

New Jersey

BILLING CLERK

Daily Invoicing and Reconciliation of 200+ accounts. Backup support for

Shipment Tracing. Light office duties.

FILE CLERK

Filed 200+ invoices daily. Developed and implemented efficient

filing/tracking system for Proofs of Delivery.

1993-1994 Bell Atlantic-New Jersey

Elizabeth, New Jersey

CUSTOMER ACCOUNT SPECIALIST

Residential account support. Resolved billing inquiries. Needs based

sales.

EDUCATION/TRAINING:

1986-1988 New Jersey Institute of Technology Newark, New Jersey

24 credits earned toward my Bachelor of Science degree in Chemical

Engineering.

1982-1986 Saint Vincent Academy Newark, New Jersey

Diploma - College Prep

References furnished upon request.

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