Manager Customer Service

Wendy I. Ramirez

*** ***** ****** ******

South Hackensack, NJ 07606

Mobile: 917-***-**** Home 201-***-****

E-mail: *************@*******.***

Career Objective: Head Bookkeeper / Office Manager position offering extensive experience in the areas of:

Computerized/Manual Accounts Payable/Receivable

Credit and Collections

Month-End-Closings

Account Reconciliation

Expense Control

Weekly Payroll Processing

Statement Billings

Customer Service / Client Relations

Office Management

Human Resources Coordination

Staff Recruitment, Training and Supervision

Experience: Production Finance Coordinator

Juice Pharma Advertising January 2007- Present

• A/R- Invoice Processing, Weekly Review

• A/P- Purchase Orders/Invoice Reviews & Input of Payables

• Prepare journal entries for month-end and year end closings

• Assist on financial analysis, budget and financial plans

• Prepare bank reconciliations and posting journal entries

• Payroll processing via ADP and QuickBooks.

Office Manager/ Executive Assistant

External Compliance Office, Inc. June 2005-August 2006

• Performed administrative duties for the President including but not limited to making travel

arrangements, scheduling meetings, maintaining the President’s calendar, copying, filing, faxing and

other administrative tasks.

• Applied strategic business thinking in support of an Executive.

• Responsible for researching relevant or industry-specific data/information (via internet, intranet,

internal resources, etc.) and drafting/composition of reports and memos.

• Screen incoming calls, correspondence, interoffice materials; determine priority and respond

appropriately. Also make recommendations regarding appropriate action and follow-up.

• Act as key contact for/to Executive while traveling.

• Supervision of two employees

• Overall operation of the office (ordering supplies, maintaining records, payroll, benefits and so

forth)

Standard & Poor’s February 2004-June 2005

Billing Operations (February 2005-June 2005)

• Handled all billing and contracts for Capital IQ, Inc.

• Acted as the primary liaison to other parts of the team and the rest of the company for billing related

questions.

• Maintained contract/proposal database.

• Performed monthly revenue assurance audits: contract validation versus billing and entitlement

validation versus billing.

Accounts Receivable Specialist (February 2004-February 2005)

Capital IQ, Inc. A Division of Standard & Poor’s

• Calculated billing charges in accordance with contracted terms based upon the contract calendar.

• Investigated, evaluated and analyzed financial statements related to revenue, billing and collections.

• Prepared regular reports and summaries.

• Communicated with Sales Reps & coordinators on a daily basis to maintain accurate order entry.

• Cash posting, invoicing and cash reconciliations.

• Generated and process monthly bills.

VARIOUS TEMPORARY ASSIGNMENTS December 2000-January 2004

Assistant Billing Manager (Consultant)

Register.com (January 2003-January 2004)

• Maintained a daily, weekly, and monthly report of all credits, debits, and write-offs.

• Assisted with pricing corrections.

• Assisted in the monthly closing.

• Prepared financial reports for upper management.

• Monthly Billing processing and mailing.

Corporate Collections Coordinator (Consultant)

Nice Systems, Inc. (October 2002-January 2003)

• Cash application (over 4 million monthly)

• Collection of over 3,000 accounts in the United States and out of country.

• Interaction with customers, adjustment department, cash application department, in order to resolve

claims, charge-backs, deductions, billing errors and customer complaints.

Credit/ Collections Analyst (Consultant)

Panasonic Systems, Inc. (August 2002- October 2002)

• Make daily credit decisions for order release within assigned parameters based on collection

analysis and management of accounts receivable.

• Manage the collection function of current and past due accounts receivable for assigned accounts.

• Coordinate internally and resolve customer disputes with regard to unpaid invoices and collectible

charge backs.

• Performed financial statement analysis on information provided by new and existing customers to

aid in the decision-making process credit line determination as determined by company policy.

• Achieved assigned collection targets determined by management.

Assistant Collections Manager

Kimber Mfg. October 2001- June 2002

• Responsible for all collection activities, including client contact / problem solving.

• Performed administrative duties relative to the collection of returned checks, posted charges to

accounts, and maintained accurate records.

• Maintained collection financial records and produced monthly update reports.

• Posted daily cash receipts and charge backs.

• Posted credit card transactions, reconciled daily invoice transactions and entered sales into main

database. Assisted customers in filling out applications for credit and checked credit references.

Education: BS: Business Administration, Metropolitan College of New York June 2005- Present

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