Manager Management
Resume:
Gary S. Fleshman
Vienna, VA 22182 *********@********-****.***
Summary
Consummate information technology executive with 25+ years of experience in
conceptualizing and directing the development of advanced technology
solutions
> Strong leadership, motivation, communication, negotiation, creative and
analytical skills
> Decisive, solutions-focused and results-oriented
Functional skills
. Enterprise systems integration . Large-scale program & financial
planning
. Web application design & development . Consensus-building & team
leadership
. Data warehousing & business intelligence . Contract & vendor
negotiations
. Process streamlining & improvement . Mission-critical program
management
. CRM, ERP package customization . Earned value management
Areas Of Expertise
> Strategy development. Define strategic program goals and value
propositions, pricing strategies and operating/financial models
> Program execution. Focus leadership and structure the organization to
drive consistency among process changes, system design and program
management
> Cross-functional industry knowledge. Telecommunications, aerospace and
defense, health care; sales, operations, finance, contracts management
and Federal regulatory compliance
> Client relationships. Cultivate, negotiate and maintain effective
customer relationships with C-level executives based on credibility and
integrity
Professional Experience
New Forge Technologies, Managing Partner Oct 2004 to present
Designed and implemented an investment portfolio software application to
provide professional caliber securities management to personal investors
and investment advisors; instituted all aspects of marketing,
infrastructure and technical development associated with the large-scale
rollout of a subscription-based, consumer web service (www.realized-
app.com)
For external clients: designed the ecommerce and application delivery
processes for a learning management web application; devised an FAA program
to enable the Air Traffic Organization to transfer accountability for
safety performance from headquarters to the facilities; conceived and
directed the deployment nationwide of a business intelligence system to
discover predictive factors associated with improving safety margins;
architected an analytics framework to measure and classify facilities on
the basis of operational errors
For new business opportunities: design and develop applications for pattern
recognition and classification using Ruby on Rails and the R language;
conduct R&D in statistical learning technologies for use in financial,
customer segmentation and profiling applications
High Performance Technologies, Account Director Feb 2004 to Oct 2004
Built a life sciences practice by arranging a set of new engagements
exceeding $3M in annual revenue; directed the program management processes
for strategic IT programs within the FDA Center for Drug Evaluation and
Research; led independent verification and validation activities for the
New Drug Application system
Acumen Solutions, Practice Director, CRM Feb 2003 to Sep 2003
Launched a practice to deliver solution-oriented customer relationship
management (CRM) programs in the Federal government, telecommunications and
financial services industries
Accenture, Associate Partner 1997 to 2002
Led large-scale engagements within the communications industry, focusing on
successful delivery, sustained client relationships and follow-on sales;
primary leader in delivery of $20M in fees over 4 years; business unit
delivery excellence partner responsible for program management quality
assurance
At BellSouth as Group Lead Executive for Wholesale Customer Care: planned
the integration of CRM sales operations and marketing analysis with
operational systems; implemented a Documentum contract management system;
initiated an applications blueprint to transition the service management
systems over a multi-year period; managed 48 professionals
At Cable & Wireless USA as CRM Engagement Manager: strategically positioned
Accenture by proposing a multiple-release program plan to integrate Siebel
order entry, order management, and Kenan billing systems; deployed on
schedule and under budget; led the design and implementation of three
releases of a sales force automation system for opportunity management and
forecasting; managed 50 professionals
At Cable & Wireless as Capture Manager: structured a program plan to
coordinate functional design activities in the United Kingdom, Macau and
the Caribbean; instituted an executive communications program that
effectively conveyed strategic issues and progress toward achieving
critical success factors; negotiated an agreement for global implementation
For business development opportunities throughout the international CRM
practice: conducted marketing presentations for prospective clients; mapped
CRM needs against industry best practices; developed business cases,
delivery estimates and functional designs
AT&T Solutions, Program Manager 1996 to 1997
At United Airlines as Engagement Manager: directed a strategic assessment
of the control system for the United Automated Baggage System at the Denver
airport; analysis results led to a litigation outcome favorable ($17M) to
United Airlines
Subsystem Technologies, Program Manager 1993 to 1996
MCI Communications, Senior Manager, Finance 1991 to 1993
Andersen Consulting, Manager, Federal Systems Group 1987 to 1991
EG&G, Senior Principal Engineer, NAVSEA 1984 to 1987
US Navy, Lieutenant, Qualified in Submarines and Nuclear Engineer 1979 to
1984
Education
> The George Washington University, MBA in Finance and Investments
> US Naval Academy, BS in Electrical Engineering (with distinction)
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