Quality Control Assistant

OBJECTIVE

A position performing the installation, maintenance and repair of computer equipment, networks

and peripherals to enhance the quality of service in the establishment.

QUALIFICATIONS

• Extensive knowledge of PC software and hardware installations, testing, maintenance,

repairs, upgrades, and management of overall systems

• Able to ensure and verify optimal compatibility between hardware and software

• Proficient in Windows 2000/XP/Vista/7 and MS Office suites

• Able to resolve device discrepancies, system errors, and inoperable components

• Excellent interpersonal skills using patience and courtesy with customers

EDUCATION

CompTIA: A+, Network+ Certification

New Horizons Computer Learning Center, Troy, MI -2010

Oakland University, Auburn Hills, MI

B.A. Political Science, 3.3 GPA-2006

POSITIONS HELD

Present HOV Services, Troy, MI

Imaging Specialist

-Organize, edit, sort, and prepare collection letters, statements, invoices, and certified

mail for scanning, filming, indexing, and storage

-Perform database management, quality control, digital conversion of microfilm,

paper & image based data entry, and OCR/ICR forms processing

2007 Measurement Incorporated, Warren, MI

Reader/Evaluator

-Reviewed and scored documents for content, organization, and grammatical convention

2003 First Liberty Financial, Farmington Hills, MI

Computer Support Assistant

-Provided administrative support to office staff and managed company database

-Ensured that workstations are in working order and scheduled maintenance

-Monitored system performance, installed software, and upgraded operating systems

-Set up and managed user accounts and security policies

-Arranged repair for occasional hardware failure

1998 Copy Copy Printing, West Bloomfield, MI

Office Assistant

-Operated and maintained copying, folding, collating, binding, punching,

padding, and cutting equipment

-Picked up and delivered orders and performed record keeping, housekeeping, and

inventorying tasks

Michael Blakeman

7167 Magnolia Ln.

Waterford, MI 48327

Phone: 248-***-****

****@*******.***

Phone: 248-***-****

****@*******.***

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