Technician Software

Juan Quinonez

Objective Desktop Support

Functional Strong leadership, reliability, extra effort and the

Summary ability to learn fast characterize my employment record.

I have been instrumental in the development of creative

and innovative technical procedures for NEC Electronic

product lines.

Experienced and knowledgeable Information Technology

Professional seeking to contribute and acquired skills

within a PC Support role. Easily identify and resolve

technical issues and concerns. Excellent written and

oral communication skills. Fluent in English and

Spanish.

Achievements

MCP Certified -Implementing/Supporting Microsoft Windows

NT 4.0 Server and Workstation.

A+ - Desktop/Helpdesk certification

Implementing/Supporting Microsoft Windows 2000

Professional and Server Certified.

Skill

Install, configure, upgrade and troubleshoot hardware,

software and Networks.

Experienced in Windows95/98/ME/NT4.0/2000/XP/Vista,

Novell Netware 5.0 and MS DOS.

Knowledge of personal computer hardware and software.

Knowledge of LANs/WANs and Novell management, Training:

Components Recognition, Integrated Circuit Installation,

Peripheral Card Installation, PCIe cards, ESD Awareness,

IDE and SATA Hard Drive, FDD, Network Card, hubs,

Router, Sound Card, Modem, CD-ROM and Motherboard.

Experience 2001- 2010 Hewlett Packard Sacramento, CA

Data Center Site Technician Lead

Supervise staff of media handlers and librarians,

handling the Backup solution for HP internal and

external customers, Staff scheduling, Timecard tracking

and Approval, Problem ownership and accountability,

Problem and resolution management and documentation,

Work with 3rd party companies as well, Implementation

and Documentation.

Works on servers, Libraries hardware, RAID disk arrays

diagnostic, repairing, replacing parts, and testing.

Takes the responsibility of corresponding with the

vendor. With software, installing, updating, and

troubleshooting applications.

Other tasks included designing and troubleshooting

internal computer networks. The ability to solve

problems quickly is a valuable, face Challenges without

getting overwhelmed. Provide desktop support for over

120 Internal Hewlett Packard clients by phone or in

person as needed to minimize downtime.

Support as necessary on a 24-7 basis to limit system

down time during internal or external outages and peak

enrollment periods Identify, isolate and repair computer

equipment showing wear and tear as well as during

preventative maintenance routines

Power cycle servers/libraries, Relay system info: SN#,

make, model, locations, and system status: Error

lights/console info. Precise documentation of all

actions requested and performed. Ping Servers, Dismount

stuck media. Verify cable connections Keyboard commands

as requested. Find and respond to bad media.

Perform hardware/software related tasks as requested.

Monitor onsite changes to RAID disk arrays, servers,

libraries, and standalones.

Help with locating systems. Hands and eyes requests,

Relaying system specs. Hardware/software changes.

2000-2001 National Career Education Sacramento, CA

Network Technician Intern

Troubleshoot and solve problems of computers, network

connections and TCP's. Provided technical assistance to

lab students.

1991-1999 Packard Bell NEC Electronic

Sacramento, CA

Process Technician II

Assisted supervisor in training and coaching personnel

and refurbishing personal computers; assisted

technicians in analysis and troubleshooting of

computers. Assisted in the development of assembly,

testing, instructions and processes of computers.

Education National Career Education

Sacramento, CA

Computer Network Technician Diploma, 4.0 Grade.

Emiliani Institute

El Salvador, C.A.

High School Diploma with Specialization in Industrial

Electrical Technology.

7848 Katella Way

Citrus Heights, CA 95621

Home Phone 916-***-****

Cell Phone 916-***-****

Email: ***********@*****.***

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