Customer Service Administrative Assistant

Margaret E. Redling

Cell: 804-***-****

Email: *********@*****.***

Ms. Redling has three years of experience in human resources and account

administration including but not limited to submitting qualified

candidates, coordinating interviews, interacting with recruiters, managers

and vendors on a daily basis, and bringing new hires on-board. Ms. Redling

is seeking opportunities as a HR Generalist that will use her

organizational, interpersonal and research skills to support an

organization in development.

QUALIFICATIONS:

. Proficiency in all Microsoft Office programs (Word, PowerPoint,

Excel, and Access)

. Work well without supervision

. Excellent oral and written communication skills

. Ability to prioritize and remain focused on the essence of an issue

. Excellent with customer support services

. Skilled at learning new concepts quickly while working well under

pressure

. Research analysis and design

. Proficiency in SPSS software

EXPERIENCE:

12/07-Present Chipton-Ross, Inc

El Segundo, CA

HR Administrator for Vender Talent Acquisition System (VTAS)

. Provided full contract labor support for the national Northrop

Grumman account as a Tier 1 supplier

. Reviewed and submitted qualified candidates to open job requisitions

. Coordinated interviews with candidates and managers for prospective

hires

. Implemented and adhere to hiring processes according to NGC

corporate agreement.

. Reviewed Background investigations, drug screens, ITAR's and NGC

required forms.

. Interfaced daily with NGC managers, NGC Contract Labor, and

associate suppliers

. Troubleshooted hiring and billing issues

. Utilized VTAS (Vendor Talent Acquisition System) and WinSearch to

enter jobs for distribution to our associate vendors and record

submittal/interview/hire activities.

. Utilized IQN Navigator in order to submit qualified candidates,

schedule interviews and bring new hires on-board. Worked daily with

IQN account managers.

VTAS Instructional Designer/Trainer

. Developed training curriculum and courseware for teaching new

employees how to use VTAS

. Trained recruiters to use all functions of VTAS

7/07-12/07 Universal Benefits Corporation (UBC)

El Segundo, CA

Executive Assistant to VP Operations

. Provided administrative support to Vice President Operations and

three consultants

. Tracked and monitored budget using Quickbooks

. Received and sorted mail, taking notice of required actions and due

dates

. Ordered office supplies

. Managed multiple phones lines; answered heavy phones and routed

calls appropriately; coordinated conference calls

. Coordinated daily schedules; updated and maintained executive

calendar

. Developed spreadsheets and directories of clients and carriers

. Maintained general office files and supplies

. Conducted competitive research and compiled the information

5/05-8/07 Northrop Grumman IT

Chantilly, VA

Administrative Assistant

. Faxed, copy and file;

. Tracked and monitor budget and ; complete expense reports;

. Received, sort and prioritize the mail, taking notice of required

actions and due dates;

. Scheduled and coordinate meetings; book conference rooms

. Drafted correspondence, edit presentations and documents, and create

spreadsheets;

. Managed multiple phones lines; answer phones and route calls

appropriately; coordinate conference calls;

. Coordinated daily schedules; update and maintain managers' calendars

. Reviewed, request, and schedule appointments and meetings;

. Arranged, plan and book travel arrangements including travel

itineraries and agendas;

. Performed open-source research on competitors using internet and on-

line commercial databases (FedSources, Input, and Centurion);

. Conduct independent research and prepares competitive information

Marketing and Business Development Intern

. Assembled and formatted workbooks and instructor guides; ensured

quality control for style, accuracy, completeness, and compliance with

company standards

. Tracked team action items and provided status updates

. Supported the development of presentations and proposals

. Assembled and prepared marketing media kits and support materials for

tradeshows

. Evaluated and organized video media for use in documentary

presentation

Mission Operations Training Intern

. Proposal technical writing and editing including formatting,

arrangement of attachments, correct spelling, punctuation and grammar

. Support training classes through preparation of material, analysis of

assessments, editing of classroom presentation;

. Supported the build of briefing material;

. Researched foreign media analysis market; Research open-source media

in support of proposals; Analyzed open-source websites to determine

specific capabilities and summarized findings

. Completed advanced Sharecenter web-based portal development training;

Developed Special Operations Forces Consortium collaboration web site

. Completed comparison reports and data analysis for course evaluation

2002-2003; Summer 2004 Nordstrom Department Store

Sterling, VA

Sales Associate

. Formal customer service training

. Consistently exceeded daily revenue goals ($1000/day)

. Full understanding of point of sales terminals, use of office

equipment and retail accounts

. Daily face-to-face interaction customers and co-workers

EDUCATION:

Will begin August 2010

University of Houston Houston, TX

Ed.D of Curriculum and Instruction: Instructional Technology

Fall 2008 - Present (expected graduation August 2010)

University of Southern California Los

Angeles, CA

Masters of Education: Education Psychology/Instructional Technology

. Current GPA: 3.9

Fall 2003- June 2007, Graduated BA

Randolph-Macon College Ashland, VA

Major: International Studies with emphasis in Latin America;

Minor: Spanish; Sociology

. Final GPA: 3.3

REFERENCES

Provided upon request.

Contact this candidate