Customer Service Medical

YVETTE CRESPO

*** ********* ****** / *******, *** York 10705

914-***-**** (home) / 914-***-**** (cell)

************@*********.***

OBJECTIVE: A challenging position where experience may be utilized while

allowing for growth.

SKILLS: Experience in administrative support, accounts receivable,

medical billing, ICD-9 and CPT coding, collections, legal

procedures, customer service, contracts, problem solving,

appointment scheduling, travel arrangements, staff

supervision, training, testing, computers, Microsoft Word,

Excel, QuickBooks Enterprise 10.0, Windows, Lotus 1-2-3,

Healthcare, IDX, SDK Eclipys System, Omnipro for Medicare,

Pay Pal, Internet. Highly dependable and hard-working;

detail-oriented; work well independently or as a team

player; effective multi-tasking and organizational skills;

fluent in Spanish.

EXPERIENCE

2004-2010 Interstate Fire & Safety Port Chester, New York

Accounts Receivable Manager/Assistant to the Owner & President

. Responsibilities encompass all phases of operation for this

high-volume company which sells, installs and

services fire safety equipment.

. Accounts Receivable: Duties include billing,

extending credit to new clients (commercial and

residential), processing and applying payments to

accounts, researching and resolving problems, create

invoices, collections, negotiating payment

arrangements, referring accounts to attorneys and

Marshall of the Court, preparing legal documents, and

using QuickBooks for all functions.

. Supervise a staff of five associates, with

responsibility for interviewing, making

recommendations for hiring, and training, delegating

assignments, scheduling appointments for medical

testing, maintaining and updating confidential

personnel records, and providing input for

performance evaluations.

. Administrative Support: Responsible for calendar

management, organizing meetings, coordinating travel

arrangements (air, hotel, car), banking, responding

to customer inquiries, scheduling building

inspections, billing, inventory, ordering all office

supplies, and extensive customer service.

. Prepare all documentation, including tax exempt

and W9 forms, contracts, certificates of insurance,

certified mail and customer correspondence.

. Promoted from initial position of Collections Clerk.

. Corrected a severe backlog of aged accounts

receivable and collected a substantial amount of past

due balances.

2002-2003 Journal News White Plains, New York

CFO Advisor

. Prepared account information and documents (payments,

balances, delinquent accounts, invoices, correspondence)

using various computer programs.

. Other duties included extensive customer service,

collections, interacting with attorneys, and Internet

searches to review and update customer records.

. Utilized Microsoft Word and Excel for all functions.

. Created and implemented weekly A/R reports for Credit

the Manager.

. Corrected a severe backlog of aged accounts

receivable.

YVETTE CRESPO

Page two

2000-2002 Blythedale Children's Hospital Valhalla, New York

Secretary, Outpatient Department

. Responsible for contract billing, and collection of

co-payments and private physicians' fees.

. Handled outpatient registration, coordination of

hospital admissions, ICD-9 and CPT coding, and data

entry of patient information.

. Experienced in Early Intervention and CPSE Government

programs.

. Obtained referral information and approvals.

. Prepared and distributed hospital census and

discharge reports.

1995-2000 New York Medical Group, PC (HIP) Yonkers, New York

Medical Secretary

. Assisted Dermatologist, Neurologist, Internist, Primary

Care Physicians and Allergist with patient preparation

and care.

. Extensive telephone contact with patients and physicians.

. Additional duties included record keeping, filing charts,

preparing daily schedules, assisting in patient pre-

operative clearances, and scheduling appointments on the

MGA-IBM computer program.

. Assumed additional responsibility for covering the White

Plains office.

1995. Columbia Presbyterian Medical Center, New York, New York

Medical Biller

1991-1994 Lawrence Hospital, Bronxville, New York

Medical Biller

. Responsible for Patient billing utilizing CPT and IDC-9

coding via Healthcare and IDX computer programs.

. Billed Blue Cross and other secondary insurance companies

at DRG rate.

. Processed inpatient and outpatient medical history via

data entry.

. Served as liaison between patients and their insurance

companies.

. Completed various claim forms such as Medicare, Medicaid,

Workers'

Compensation and no-fault for in-patients and out-

patients.

. Maintained accounts receivable and followed up on

delinquent accounts.

EDUCATION: Bronx Community College, Bronx, New York - Nursing Major

Lehman College, Bronx, New York - General Coursework

Roosevelt High School, Bronx, New York - Graduated with Diploma

Excellent references available upon request

YVETTE CRESPO

461 Riverdale Avenue

Yonkers, New York 10705

914-***-****

August 12, 2010

Please accept this letter and attached resume as my expressed interest in

joining your organization in a position suitable to my professional

qualifications.

As my resume reflects, I have extensive and diversified experience in

administrative support, accounts receivable, medical billing, ICD-9 and CPT

coding, collections, legal procedures, customer service, contracts, staff

supervision and training, and computers. These qualifications are

complemented by strong interpersonal and analytical skills. With this

background, I am confident that I will be a positive asset to your

organization.

Should you need additional information, or to schedule an interview, please

feel free to contact me at your earliest convenience. My salary

requirements are negotiable.

Thank you for your time and courtesy in reviewing this material. I look

forward to your forthcoming response.

Sincerely,

Yvette Crespo

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