Sales Customer Service

Francis X. Grey

*** ****** ******, **********, ************* 02346

508-***-**** [Cell] ***********@*******.***

Summary

A versatile effective executive and articulate team player with proven

forecasting, analytical, managerial, leadership, customer service, and

training abilities in consumer goods and career services. Outstanding oral

& written communicator with all levels of professionals. Exceptional

accomplishments in career counseling, presentations, process improvements,

sales administration, sales analysis, forecasting, ad hoc reporting sales

programs, operations, order fulfillment, manufacturing, training, e-

learning(content LMS creation & delivery),contract negotiation, meeting

facilitation, and associate development.

Experience

NEW BALANCE ATHLETIC SHOES INC, Brighton, MA 2001 - 2009

A manufacturer and marketer of footwear and apparel with annual revenues of

$1.8 billion.

Sales Administration and Automation Manager

Responsibility for $200 million plus sales through the SFA/CRM pipeline,

sales policy, programs (incentives and spiffs), sales compensation,

territory alignment, sales support, tracking, analysis, automation,

training, and team development.

. Led sales automation team to research vendors, select application and

implementation through ERP system to provide a full sales automation

service for sales representatives that was two tiered, live and off

line for order entry, inventory, order, and customer status. This has

improved speed and data integrity of orders.

. Researched and implemented Global Webcasts in place of video

conferencing which saved sales representatives travel time and

improved communication. Product selected was used globally by company.

. Replaced third party Co-op claim company responsible for managing over

$20 million dollars and reduced claim turnaround from 46 days to 2.

. Out sourced all support for 300 sales representatives laptops to

increase efficiency and provide 24/7 support.

. Nurtured executive support to provide new budgeted dollars to initiate

creation of a quarterly product elearning courses. Shared "Training in

Action" (TIA) award with partnered company for best Hi-Brid e-learning

creation.

. Implemented Retail hand held inventory scanning software & hardware

which reduced sales representative time in backroom by 75% allowing

salesreps to leverage a 20% increase in replenishment orders.

. Created forecasting database used by CEO, Product Managers & Sourcing

to track missed and shifted product demand against key driver styles

that pointed to faulty delivery areas.

. Led teams to six Team of the Quarter awards.

Bernard Haldane, Providence, RI 1998 - 2001

A national Career Consulting firm.

Senior Career Counselor

Responsibility for case management as welcoaching & training all levels of

clients from Executive VP to individual contributors.

. Delivered high rate of success in preparing clients in their career

goals.

. Instructor in bi-weekly seminars for all new clients.

. Led group meetings to encourage networking among clients.

Advanced Business Technologies, Marston Mills, MA 1997 - 1998

A software development company.

Business Consultant

Responsible for installation and implementation of a "Windows" based order

management system to included sales force automation for clients in the

apparel and footwear industries.

. Developed a creative base of report development within application for

sales, merchandising and finance departments.

Stride Rite Corporation, Lexington, MA 1988 - 1997

A manufacturer and marketer of footwear and apparel with annual revenues of

$750 million.

Sales Administration Manager

Responsibile for all sales, business analysis, sales compensation, sales

meetings, and trade shows. Cross-functional responsibilities to interface

with different departments both inter and intra divisional.

. Driving force behind sales automation which led to first roll-out of

sales laptops.

. Utilized mapping software to reorganize sales territories.

. Created a market share analysis used to drive sales goals.

. Leadership role in company testing and selection of 4th generation

language software for report creation.

Education and Training

Massasoit Community College

Bridgewater State College

Certificates

Project Management

Financials for the Non Financial Manager

Massachusetts Real Estate License

Dale Carnegie Effective Speaking and Human Relations

Inside Out Training

MBTI personality preferences

Computer Skills

Microsoft Word, Excel, PowerPoint, Access, Visio, Project, Lotus Notes,

Terralign, Corel Products, Mapinfo, Diver, Cognos, Nomad & Crystal reports,

Centra/Saba Knowledgecenter LMS, IBM Sametime, Articulate, Captivate.

Community Service

Past President Middleboro Youth Soccer

Past member Middleboro Conservation Commission

Principal charity organizer for local Salvation Army "Xmas Tree Fund"

Indoor soccer coach

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