Manager Software

Gregory Wayne Isaac

**** *. ******* ****: - Apt. 315

Upper Marlboro MD 20772

Office: 202-***-**** / Fax: 301-***-****

*.*******@*****.***

SUMMARY

Over twenty years of progressive experience in the design and development of software products and

systems, with special emphasis in software development, computer training, government contract

procedures, Military Standards, Adabase, database management, data communications, satellite

development, and math modeling with Top Secret clearance.

Hardware

Dell IBM 4341/81, 360/65/95, 3080, 3278, System 34/36/38 VAX 11/780/785, MicroVAX II Sperry U/1100

Mapper, EXEC VIII, Gould SEL 32/78780 NAS/XL 60, 9060, SUN Solaris VPS SUN Workstations, Apollo

Workstations, AN/UYK 44/77 UNIX 386/VPIX DOS, ALSYS, Meridian Compilers Honeywell 6000, DPS-6

Data General NOVA, Eclipse HP 1000, 3000, 6400, Perkin-Elmer Interlink Black Box, TICCIT, Microsoft

Windows

Software

IBM (Internals), ISPF, TSO, MVS, MVT, VM, OS2, Adabase, VAX(Internals), VMS, ELN, VT, VAXcluster,

UNIBUS, CMS Sperry(Internals), U1100 MPOS, Mapper, EXEC VIII, UNIX (Internals), VPIX/DOS,

ORACLE, RSX-11m, RT-11, RDOS, GCOS, RMX, MDS, CP/M, ICE, RMS, VENIX, XENIS,

LOTUS 1-2-3, WordPerfect, WordStar, Dbase III+, RBASE

Languages

Microsoft Windows & Office Professional Software, Microsoft Windows NT, XP, PVCS Dimensions, PVCS

Professional Suites VM I-Net, Tracker I-Net, Version Manager, Tracker, Configuration Builder, Production

Gateway, Reporter, Developer’s Toolkit and Rational Software Multi-Site ClearCase, Clear DDTS,

ClearQuest, ClearGuide, PureCoverage, Purify, Quantify, Rational Rose and SoDa

Configuration/Management Software Development Tools Software: OS/2 2.1+, DOS 5.0+, Windows 3.1+,

Windows NT 3.1, Windows 95, Windows 98, Windows for Workgroups 3.11, Workgroups 4.0 UNIX

Systems: HP-UX, IBM AIX, SunOS, SunSoft Solaris, ANT and CVS. ADA, COBOL 1/2, Microsoft C++,

PASCAL, Fortran IV, Natural 1.0 and 2.0, Assembler, RPG3, JCL, DCL, ECL, CLIST, JOVIAL, CMS-2,

PL/1, PL/M, ADAPT, BASIC, GUEST,MACRO 11/32, ALGOL, BLISS, LISP, FORTH,

PROLONG,SMALLTALK, BIEF, PROMOD, KEYONE CASE TOOLS,

Communication Protocols

X.25, Ethernet, DECnet, ARCnet, Novell, 1553 Bus, Internet & Intranet

EDUCATION

B.S., Computer Science and Information Systems - University of Maryland University College

A.A., Computer Science and Business - Catonsville Community College

EMPLOYMENT

Systems Administrator Washington, DC AUG, 2011 - Present

Veterans Enterprise Technology Solutions, Inc. (VETS, Inc.)

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A Service Disabled Veteran Owned Small Business

134 Commerce Drive Clarksville, VA 23927 - Phone: 434-***-****

As the ESI systems administrator I implemented and maintained a technical environment for the

development team and eventual deployment of the HAC ESI to the developers laptop environments. The

environments consisted of primarily Windows environment in support of the following software: Java/JEE,

Spring, Hibernate, Oracle, SQL, Weblogic (8.1 & 10.3.2 Windows 2000, Linux, Clear Case, Clear Quest,

Quartz, Maven, Spring-ws, JAX-WS.Axis 1.4, and iLog Jrules. I assisted in the integration of the new

technologies into the test desktops that were utilized as development and test servers to act as VIRTUAL

data center environment. I performed routine updates of systems and Share point software installations

as well as configure users to the CHAMPVA site. I applied operating system updates, patches, and

configuration changes, Installed and configured new hardware and software. Add, remove, or update user

account information, reset passwords, etc. Answer technical queries and deal with often frustrated users,

security, documenting the configuration of the system. Troubleshoot any reported problems. System

performance tuning. Ensured that the network infrastructure is up and running and wrote the CHAMPVA

ESI Configuration Management Plan. I have an understanding of the Waterfall and Agile methodologies. I

assisted with writing and reviewing test cases in MS Excel. Assisted with the migration of these test cases

into Rational Quality Manager. Reviewed the Master Test Plan. I also used the following tools: Rational

RequisitePro and Quality Manager.

Dept. of Veterans Affairs Medical Center – Washington, DC

Information Technology Specialist (Systems Administration)

RETIRED – FEB 2011.

Serving as a project lead in resolving complex network troubleshooting assignments including hardware,

systems software, applications software, and all configurations; planning and carrying out complex

technical troubleshooting assignments and implementing corrective actions utilizing advanced technical

knowledge of network operating systems; developing project plans, assigning and prioritizing work of

other network specialists and overseeing the implementation of project activities; and devising solutions to

prevent future interruptions.

Serving as a key technical point of contact with network users to determine how to solve complex

hardware, software, or other network and systems problems; replacing defective components when

necessary; diagnosing, troubleshooting, and resolving unique problems and developing new or

supplemental guidance and procedures in dealing with future problems.

Serving as a team leader in developing, integrating, and implementing solutions to complex data backup

and disaster recovery operations requiring advanced technical IT knowledge of applicable hardware,

software, and configuration requirements; resolving unique systems applications problems; and providing

technical guidance to team members as needed to solve complex IT issues.

Applying advanced technical IT knowledge in resolving complex network security measures to protect

data, software, and hardware; and configuring, monitoring, and maintaining virus protection software for

e-mail applications.

Operating master consoles to monitor the performance of complex computer systems and networks, and

coordinating computer network access and use; ensuring that critical network projects are implemented

timely to enhance overall network capabilities and service.

Designing, configuring, and testing complex computer hardware, networking software and operating

systems software; monitoring network performance to determine whether adjustments are needed in

solving existing problems and determining when and where changes will be made in the future.

Provides maintenance of the IRMS, Email systems, and Personal Computer (PC) systems. Install new

Automated Data Processing (ADP) technology. Provide technical assistance to the Site

Manager. Analyzes ADP problems and presents solutions. Assists with the implementation of a Data

Security Program for ADP systems.

Assist with the installation of newly acquired Data equipment/systems. Conducts and maintains an IT

inventory and telecommunications equipment. Analyzes TC problems solutions to allow processing to

resume, or to improve processing.

Assist with the development of an annual Area ADP Plan for submission to the Area Office. Reports the

status of ADP Systems to the Site Manager.

Serves as a Customer Support Representative.

Responds to calls from customers who are experiencing problems or have questions concerning the use

of personal computers, PC software packages, printers, e-mail, and application systems.

Records the call and resolution in the IRM tracking system.

Provides first level response to all types of problems.

If necessary, the incumbent receives guidance from other PC Support Team Leader or senior computer

specialist in the office on complex or new subject areas, but is expected to ensure that the problem is

resolved.

Receives requests from customers or IRM staff members to install hardware and software or to relocate

equipment or software.

Maintains PC inventory information relating to assignment of computer hardware and software to MSPB

staff members.

Skill in working with an Active Directory in a Windows 2003 environment, particularly in a multi-domain

model.

Skill in working with Group Policy Objectives (GPOs) under Active Directory in a Windows 2003

environment.

Skill in monitoring packages such as Microsoft Operations Management (MOM) or NetIQ in a

geographically-distributed environment.

Skill in the use of systems management services in a geographically-distributed environment to include

several distribution points supporting 10,000 devices.

Knowledge of change management procedures and remote management and configuration of domain

controllers in a Windows 2003 environment.

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Infrastructure Engineering Design, Developing, Implementation, and Integration.

Operation and Maintenance

Independent Test, Validation, Verification, and Evaluation.

Software Development

Management Support Services

Networking

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