Customer Service Manager

Eric William Papes

***** ******* **** ********, **** 44145 • *******@*****.*** • 216-***-****

OBJECTIVE

A career in the manufacturing industry where I can utilize my skills and experience that I have obtained throughout my

years in manufacturing.

WORK EXPERIENCE

Goodrich Landing Gear

Cleveland, Ohio

January 2008 - Present

Quality Manager

Inspect a variety of molded and machined composite parts for workmanship and conformance to specifications,

schematics and blueprints.

Determine part conformance from inspection data in accordance with drawings and specifications, including

Geometric Dimensioning and Tolerance.

Interpretation of raw data from dimensional inspections to determine part conformance.

Record inspection results on the appropriate records.

Utilize a variety of advanced CMM equipment (Faro and Romer Portable CMM and Arm and Faro Laser Tracker,

along with Spatial Analyzer software).

Utilize standard precision measuring equipment (venier scales, calipers, micrometers, gages, etc), visual inspection

techniques, basic shop math, geometry and trigonometry.

Develop written inspection plans and instructions.

File nonconformance reports when necessary.

Work safely with heavy parts.

Castle Metals

Bedford Heights, Ohio

Warehouse Operator

November 2005 - October 2008

Set up parts to be machined with in tight tolerances.

Inspected machined parts to verify they were within customer specifications and tolerances.

Experience with high and low production runs.

Inventory Supervisor

November 2003 – November 2005

Properly trained new employees to meet or exceed company's expectations to meet job requirements.

Supervised and monitored the work activities of 6 subordinates.

Managed all aspects of customer relationship management on a daily basis, which resulted in increased customer

retention levels.

Successfully managed client accounts and support, ensuring proper and effective handling of requests, as well as

problem resolution and customer service issues.

Assisted sales team in promoting new client business; helped generate new revenue for the corporation.

Recorded, organized, and communicated customer feedback to provide management with data for decision-making.

Researched industry developments to recommend new products and product lines to management.

Lean Manufacturing Implementations (Six Sigma and Continuous Improvement)

Top Tool and Die

Cleveland, Ohio

Tool and Die maker / CNC Programmer

September 1999 - November 2003

Properly set-up both Computer Numerical Controlled and Manual machinery.

Programmed multiple 4th axis horizontal and vertical mills, lathe, wire EDM and laser using SmartCAM Software.

Responsibilities included making code generators and macros to define custom machine code.

Implemented new process to reduce setup and run time.

Inspected machined parts to verify they were within customer specifications and tolerances.

Set-up and ran production press operations

EDUCATION

Cleveland State University

Mechanical Engineering

Cleveland, Ohio

September 2004 - 2008

Polaris Career Center

Industrial Manufacturing Technology

January 2000 - 2004

Polaris Career Center

Precision Machining Technology

September 1999 - June 2002

SUMMARY

TECHNOLOGY

SOFTWARE: Microsoft Word, Power Point, Excel, Gibbs CAM, Master CA

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