Quality Assurance Engineer

Richard C. Wolfe

***********@*****.***

650-***-**** Cell

650-***-**** Home

SUMMARY

Experienced SQA veteran with extensive knowledge of all quality testing

best-practices. Adept at working cross-functionally with all stakeholder

departments to improve processes and implement improvements to all aspect

of testing.

Professional Experience:

Palm, Inc. Sunnyvale, CA (Nov. 1999-June 2010)

Senior Software Quality Assurance Engineer

. In conjunction with two person development team architected and

managed the conversion from Palm's antiquated testing database system

to an updated and feature rich system that was capable of interfacing

with the existing defect-tracking system. This effort required

interfacing with all QA departments to insure that the massive amount

of existing data was migrated to the new system. The new system was

brought online seamlessly, without interruption to the ongoing testing

effort of QA (migrated 96K test cases, 3K test suites, 12.5K test

runs). Continued to manage all aspects of the new system including:

designing new features, creating help files, providing team-level

training, addressing defects within the system, and daily system

administration. Supported 160 daily users.

. Analyzed previous cell phone development projects with an eye toward

the accuracy of defect management. This effort revealed many

inconsistencies and inaccurate defect resolutions (analysis revealed

areas that wasted two person-months worth of project time). Organized

a team of senior SQA individuals to use the gleaned knowledge to

invoke major changes in the way defects were processed. The team's

recommendation were adopted and resulted in significant changes to the

defect-tracking system that provided more accurate defect resolution

and reporting.

. With the support of senior SQA management, organized and conducted

regular meetings with SQA project and component Lead individuals.

These meetings were designed to promote best-practices across all

quality groups, and to identify areas where testing was being impeded

by processes or tools. This effort resulted in a more consistent

approach to all aspects of SQA testing.

. In conjunction with department Director and one development engineer,

designed and implemented a comprehensive dashboard-style reporting

feature for the testing database. This feature allowed all SQA

departments to analyze and report on all testing efforts at the

project level as well as the component level. This level of reporting

was previously non-existent.

palmOne, Inc. Milpitas, CA

Senior QA Lead

. Lead four cell phone projects that advanced the company cell phone

line. (Treo 600 and Treo 650, GSM and CDMA versions).

. Project Lead for initial Voice Dialing application. Interfaced with

external and internal development teams to insure a robust, quality

application was integrated into the product.

. Developed and presented to the entire SQA department a detailed

training session on the proper method of creating and filing defect

records. The resulting standardization in how defects were reported

greatly decreased the instances of defects being pushed back to the

reporter by the development engineers for clarification or additional

information. The document that was created from this endeavor (The Art

of Filing Bugs) is still used by Palm; a link to the document is

provided from the defect tracking system's pages.

Handspring, Inc. Mountain View, CA

SQA Lead

. QA Project Lead for Treo 180 and Treo 300. Managed a team of 4-6 SQA

testing engineers. Reported to management on all aspects of testing.

Chaired all bug scrub meetings. Worked cross-functionally with

Development, Product Marketing and Customer Support to insure

successful product releases.

. Developed initial testing requirements to insure that Handspring

products would be compliant with all Federal requirements for hearing-

impaired use of the companies cell phone products (TTY). Tested

initial products for TTY compliance and trained other SQA engineers on

the testing process.

. QA Project Lead for Visor Phone. This was the first cell phone product

for Handspring. Created initial cell phone testing strategies. (Test

plans, test cases, test suites and general testing methodologies).

This established the basis for all subsequent cell phone testing

efforts

Apple Computer, Inc. Cupertino, CA (February 1997-October 1999)

SQA Engineeer -Usability Test Team Member

. Devise and perform Usability test scenarios to test usability and

functionality of MacOS X operating system.

. Manage software bugs in Verify state of bug tracking software.

. Perform system administration duties in main testing lab to ensure

accurate software configurations of all test systems.

Lab Manager-Platform Technologies Quality Eng.

(Staff - 2 Quality Engineers)

. Managed the hardware and software support for the Platform

Technologies Quality Engineering department. Procure hardware needed

for department use. Developed specifications for the standard Intel-

based PC engineering system configuration.

. Managed Infrastructure for Quality Testing Labs. Defined, identified,

and acquired supported hardware necessary for qualifying software

releases of MacOS X operating system. Managed lab design, hardware

deployment, and networking scenario for three Quality labs. Managed

lab growth and projected future needs.

. Managed Intel Device Driver Testing. Managed testing process for in-

house developed Intel device drivers. Plan and execute testing of

Intel device drivers for MacOS X releases.

NeXT Software, Inc. - Redwood City, CA (May 1994-February 1997)

Manager - Software Quality Assurance Lab

(Staff - 3 Test Engineers)

. Managed computer systems support for Engineering department. Provide

hardware support for 500+ PC systems. Developed the specifications for

the standard Intel-based PC engineering system configuration.

Developed and managed the hardware purchasing process for the

department. Created and maintained PC/hardware asset tracking system.

. Managed Intel systems certification process. Testing and qualifying

Intel-based systems for compatibility with the NeXTStep/OpenStep

operating systems. Developed and managed testing program that allowed

third party vendors to test their PC systems for compatibility with

NeXT OS.

. Managed the testing of internally developed component device drivers.

GO Corp. Inc. Foster City, CA (March 1990-February 1994)

Supervisor - Computer System Support Department

(Staff - 2 Support Technicians, one Network Administrator, one Help Desk

Administrator)

. Managed the hardware and software support during company growth from

60 to 250+ employees. Responsible for all network servers and systems

(Novell, CCMail). Specified standard PC systems for all development

and test engineers.

Domestic Automation Company - San Carlos, CA (1987-1990)

Senior Technician

. Designed and developed test equipment and test procedures for Smart

Meter computer. Established Customer Return and Repair division.

Responsible for First Article and Product Certification testing.

Interviewed and hired manufacturing entry level technicians and

assemblers.

Mosman Electronics, Inc. - San Mateo, CA (1979-1986) Electronic System

Technician

Toledo Scales - Columbus, Ohio (1974-1978) Electronic Technician

Docutel, Inc. - Columbus, Ohio (1973-1974) Field Service Engineer

Military Service:

United States Air Force (1966-1970) Electronic Crytographic Systems

Technician

Education:

Ohio Institute of Technology - (1971-1973)

Columbus, Ohio

Electronic Technician Degree

Contact this candidate