Customer Service Manager

Shanker Srinivasan

** ***** ******** . *********, ** 94904 . Phone 415-***-**** . E-mail

*******@*******.**

SUMMARY OF SKILLS

* ***** ** *** *********** design and development experience.

Wide range of web development skills including front-end (HTML, XHTML, CSS), back-end

(PHP, VBScript), web2.0 (Javascript, AJAX, jQuery), database (MySQL, MS Access) /w

dynamic SQL query, RIA framework (Flash, Actionscript 3), language integration (XML,

JSON), CMS (Wordpress), MS Office integration (VBA), C#.

Clean, object-oriented coding style with emphasis on scalability, maintenance, and

extensibility. Includes liberal commenting.

Search engine optimized and conducive to open source integration of state-of-the-art

web tools and libraries.

Specialty in managing large datasets for online use, jQuery UI, and browser-based 3D.

Business savvy-experience streamlining legacy applications to make processes more

efficient and cost-effective.

WORK experience

2009 - Present Freelance

Web application developer

StatSpider - Currently designing and developing a fully-automated content

generation and delivery system (from scratch). Using a network of web

spiders, open source and free available data is pulled and used to populate

StatSpider databases. Advanced analytics are run on this data, charted, and

made available online with dynamically querying functionality. Daily updated

XML sitemaps are spawned daily to increase visibility to googlebot and other

search engine spiders.

Technical Disciplines: XHTML, XML, CSS, Javascript, AJAX, jQuery, PHP4/PHP5,

MySQL, RSS, Wordpress

Clean, scalable, object-oriented design using advanced jQuery UI.

TacticsEvolved - Designed and developed the framework for a browser-based 3D

tactical role-playing game (from scratch). Although the project has been put

on hiatus pending the arrival of WebGL standards, the existing framework

features an optimized variant of the A* pathing algorithm, animated movement,

and random map generation.

Technical Disciplines: XHTML, Actionscript 3, MySQL, PHP5

2008 - 2009 MunicipalBonds.com

Interactive Content Manager

Designed and oversaw all data mining operations for one of the largest online

municipal bonds sites in the world. Included overseeing all branding

initiatives as well as coaching and appraising the sales team on upcoming

bond issues, relevant financial news, and serving as a resource for general

bond information. Provided online support to prospective bond investors and

brokers. Established and maintained relationships with over 300 of the

country's top bond issuers.

Data mining projects resulted in the most advanced bond analytics available

online.

Negotiated content-sharing agreements with the largest and most recognized

brands in the municipal bond industry including DerivActive, IPREO, MSRB,

Moody's, and Standard & Poor's.

Marketing initiatives resulted in dozens of successful leads including the

State of California, the nation's largest bond issuer.

2006 - 2008 CBS Interactive, GameSpot/SportsGamer

Sports Editor / Interactive Content Manager

Covered the launch and previewed the release of sports titles on behalf of

GameSpot, in addition to managing SportsGamer's online content. Responsible

for editorial direction and production, designing web applications, and

coordination of community events. Worked closely with the production,

community and ad sales teams for both the GameSpot and SportsGamer to

maximize content visibility and sponsorship opportunities. Organized and

hosted several live events on the SportsGamer website. Also co-hosted a

weekly sports/sports video game podcast and a monthly 30-minute online

broadcast.

Designed several of successful gaming-related applications including

"GameStats", which tracked game statistics from every online Madden game

played, and "March Madness Team Overview", which used EA's player ranking

system to dynamically compare any two college basketball teams.

During tenure, page views on SportsGamer increased 3-fold while and unique

visitors and average time spent increased 2-fold.

Managed up to 6 direct reports and a freelance staff of over 20

writers/contributors

Co-hosted the Global Media Award-nominated show, The Lineup, averaging over

60,000 viewers per episode in its inaugural season. Also co-hosted From the

Bleachers, consistently ranked as one of the top-rated gaming-related

podcasts on iTunes.

Interviewed the biggest stars across every sport including Kevin Garnett,

Maria Sharapova, Usain Bolt, Tim Lincecum, Andre Iguodala, Rick Nash, Lennox

Lewis, Rampage Jackson, Sugar Ray Leonard, Forrest Griffin, Ronnie Lott, Dana

White, and Eddie George.

2004 - 2006 ALL IN Media

Business/Marketing Manager

Managed the business operations of ALL IN Media, a startup publishing company

publishing one of the world's leading poker magazines. Included overseeing

all facets of the magazine's promotion, distribution, fulfillment, and

customer service operations; managing the ad inventory, coordinating print

cycles, negotiating with vendors, and overseeing all administrative duties

including payroll as well as accounts payable and receivable. Responsible for

the solvency of the company.

In the two-year span, every issue of "ALL IN" was profitable, a rarity for

magazines in print for fewer than 5 years.

In the two-year span, per issue costs were reduced by over 20%.

Managed 4 direct reports.

2003 - 2004 Freelance

Application developer

California Closets - Designed and developed the financial reporting

infrastructure used by the aprox. 200 California Closets franchises worldwide

to report earnings to CC headquarters. The system extended the existing Excel

spreadsheet system adding methods for single-click batch uploading of

franchise data, the creation of several dynamic financial reports (each

including franchise-specific, regional, and aggregate metrics) and security

protocols appropriate for the data's sensitivity.

Technical Disciplines: VBA, MS Access, MS Excel

System was used by all California Closets franchises worldwide for 2 years.

Jivan Biologics - Designed and developed a data mining platform used for the

analysis the genetic sequences for a startup biotech research company. Large

open-source datasets was parsed and aggregated, with the resultant data made

available for viewing and dynamic querying via the company's website. Later,

functionality was added to export data into MS Excel for charting and data

manipulation.

Technical Disciplines: C#, HTML, Javascript, MySQL, MS Excel

Analysis based on this aggregated data led to a publication in a prominent

scientific journal.

Utilized an object-oriented design with a focus on clean, scalable code.

1999 - 2000 Shanker.net

Web developer

Designed and developed a university-centric social networking website, long

before Facebook, MySpace, or Twitter. The website supported a wide range of

features including user registration, account management, personal messaging,

a customizable UI, friend alerts, a forum, a customizable profile page and

user blogging.

Technical Disciplines: HTML, Javascript, MySQL

Education

1998-2003 University of Washington (Seattle, WA) - Economics

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