Software Project

Ann Edwards

( ***** Holt ***, Amazonia, MO ***** ( 816-***-**** (

***********@*******.***

Objective To obtain a full-time position utilizing my skills in technical

writing, software application testing, project management,

configuration management and change management.

Education Missouri Western State University, St. Joseph, MO Dec. 1999

B.A. in English/Technical Communication

Technical Documentum

Skills CVS

WinZip

RoboHelp

Doc-to-Help

WinHelp

PowerPoint

Hummingbird Reports

StarTeam

Excel

Visio

PowerPoint

Outlook

Word

FrameMaker

DemoShield

Microsoft SQL Server

Homesite

Adobe Acrobat

PageMaker

Paint Shop Pro

Dreamweaver

PageMill

HTML

FrontPage

Flash

DOS

Fireworks

Snag It

Visual SourceSafe

PhotoShop

ASP

SharePoint

PHP

Crystal Reports

Araxis Merge

Lotus Notes

Quality Center

StarTeam

Informatica

Team Foundation Server

Experience NCO Financial / Systems & Services Technologies, Feb. 2008 - Aug.

Inc. 2009

Application Development Analyst / QA

Reviewed Business Requirements and Functional specs.

Coordinated software verification and validation activities (QA and

UAT).

Provided support for UAT and PVT (Production Verification Testing).

Executed tests for functional, integration and regression testing.

Validated test results against expected results.

Tested backend processes and stored procedures.

Reported defects to the development team with specific criteria used

to reproduce the defect.

Created, executed and reported test plans, test scenarios and test

results.

Coordinated the maintenance of the test environments and test data.

Responsible for the configuration of various software applications

and versions across multiple environments.

Documented and communicated project status and complex issues to

team members and stakeholders.

Managed all change management procedures related to IT.

Maintained project documentation and production code.

Coordinated the implementation of all code to production.

Tasked with ensuring adherence to SDLC guidelines for IT.

JP Morgan Chase / Systems & Services Technologies, July 2003-Feb.

Inc. 2008

A.V.P - Technical Writer / Systems Test Mgr.

Managed and allocated resources for software testing.

Managed release readiness and release activities.

Created test plans and test scripts.

Entered defects using Quality Center.

Projected completion dates for software application testing team and

release dates.

Managed multiple IT projects and duties simultaneously, delegating

assignments, prioritizing as needed and monitoring results to meet

established deadlines.

Configured various software applications and versions across

multiple environments.

Created and maintained configuration documents for multiple software

applications.

Implemented and maintained the Systems Development Lifecycle (SDLC)

process.

Tracked all development and infrastructure changes through the SDLC

Process to ensure SAS70 compliance.

Maintained all artifacts required for audit using; including all

tracking measures.

Visual SourceSafe (VSS) Administrator.

Evaluated and maintained policies and procedures for change control.

Communicated new, revised or proposed processes; including

implementation of new or changed procedures across all lines of

business.

Worked with stakeholders to gather information for business

requirements/functional specs to gain a better knowledge of test

strategies/cases to be used during development/testing.

Provided updates and status reports to senior management,

development and test.

Facilitated all change management activities as they directly

related to IT.

Euronet Worldwide June 2002-July

Technical Writer 2003

Documented processes related to software development, standards, and

design.

Wrote User Guides, Installation Manuals, and Software/Hardware

Configuration Guides used on-site by clients and our Product

Implementation Team.

Gathered and analyzed information related to software requirements.

Performed application installs.

Created on-line help files using RoboHelp.

Designed and formatted process flow charts, class diagrams, and data

flow diagrams using Visio.

Ensured that current versions of all documentation was placed in a

central repository (CVS, StarTeam, Documentum) so that is could be

accessed by all members of the team.

Edited all technical documentation.

Performed QA testing on software applications.

Created test scripts.

Created training documentation.

Performed usability testing through all phases of development.

Created product demos using DemoShield.

Information Systems Consulting Corporation Feb. 2001-Feb. 2002

Technical Writer - Contract, Sprint

Implemented the process for converting Word files to an HTML format

by researching a variety of HTML conversion programs (RoboHelp, Word

2000) and determining which process would be most cost effective,

time efficient, and intuitive.

Designed and formatted process flow charts, work flow diagrams,

class diagrams, and data flow diagrams using Visio.

Performed usability testing through all phases of development.

Documented intranet web-based applications and provided the

developer with feedback from a user prospective on the functionality

of an application and alerted them to problems with an application.

Determined the Roles and Responsibilities between different

organizations within the company.

Documented the work flow processes of different organizations within

the company.

Acted as the scribe during Code Reviews and team meetings.

Edited all documentation/applications created by the team.

Ensured that current versions of all documentation was placed in a

central repository (CVS, StarTeam, Documentum) so that is could be

accessed by all members of the team.

Created on-line forms using HTML and PHP.

Converted HTML pages into the current PHP format.

Designed user (GUI) interfaces for software applications using HTML.

Black & Veatch March 2000-Feb.

Technical Communicator 2001

Designed project websites using HTML, Dreamweaver, and FrontPage.

Responsible for placing and retrieving documentation into

Documentum.

Created Documentum cabinets for storing documentation related to

project websites.

Created general User Guides for Documentum that outlines how to

upload and retrieve documentation from Documentum.

Worked with IT developers creating a database to pull documentation

from Documentum to use on project websites.

Supported corporate Internet development through all phases

(development and maintenance).

Determined client requirements.

Converted information into PDF files for on-line resources.

Created on-line help files using Win Help.

Maintained corporate intranet using HTML, Dreamweaver, and

FrontPage.

Designed flyers.

Edited technical documentation.

Worked with application developers creating documentation and

developed help files using Win Help.

Processed permissions for reproduction of material to comply with

all copyright laws.

Designed and formatted firm-wide organizational charts to be used

on-line.

References Available Upon Request

Contact this candidate