Manager Staff

QUALIFICATIONS PROFILE

Compassionate, patient-focused, and dedicated professional with unsurpassed

commitment to providing quality services to manage health needs of

individuals, families, groups, and communities. Possess strong background

in all aspects of hospital operations coupled with excellent crisis

interventions skills. Empowering manager, adept at utilizing out-of-the-box

approaches to effect dramatic improvements in efficiency, productivity, and

processes toward successful attainment of organizational mission and goals.

Accustomed to building long-term quality relationships and fostering mutual

respect to all patients, staff, and other healthcare professionals. Enjoy

challenges and possess a keen eye for detail with proven effectiveness to

multitask in fiercely competitive, fast-paced environment.

CORE STRENGTHS

Health Care Assessment and Treatment Outstanding Patient Care and Relations

Plans

Workplace Health and Safety Operations Financial Analysis and Reporting

Continuous Quality Improvement Budget Control and Implementation

Regulatory Compliance and Industry Time Management and Prioritization

Standards

Problem Resolution and Decision Making Leadership, Training, and Team Building

Articulate Oral and Written Superior Interpersonal and

Communication Organizational Skills

EMPLOYMENT HISTORY

Manager of Clinical Operations-NYU Child Study 2007-2010

Center

NYU Medical Center ( New York, NY

Applied dynamic leadership talents to 14 clinical support staff at 3

clinical sites for the department of Child and Adolescent Psychiatry in New

York and New Jersey. Determined staffing requirements: hire clinical

support staff at all sites and oversaw various personnel processes such as

conducting performance evaluations and administering disciplinary actions.

Rendered high level of assistance in patient billing process and approved

daily deposits. Facilitated trainings for clinical support staff and

chaired bi-weekly staff meetings for 20 clinical support staff.

Administered organization's financial and budget activities to fund

operations, maximize investments, and increase efficiency. Instrumental in

ordering necessary supplies for all 3 locations including office supplies,

psychological testing supplies, and examination room needs. Regularly

interfaced with staff, patients, and parents to resolve issues and concerns

under time constraints.

Notable Accomplishments:

. Maximized clinical support team performance by hiring more experienced

and educated staff to fill the roles

. Served as a significant contributor in establishing and implementing

department policy as well as in building two satellite offices from the

ground up

. Fulfilled Clinical Administrator responsibilities and assured 80+

clinicians have the tools to practice to the best of their abilities

Director of Youth and Family Services 2002-2006

WomenRising, Inc. ( Jersey City, NJ

Expertly managed day-to-day aspects of operations within the Youth and

Family Services Department. Provided expert oversight to 3 coordinators and

15 department staff and oversaw 7 department programs. Fostered positive

working environment to promote high team morale toward fulfillment of

organization goals. Served as agency's representative on various community

meetings and functions. Masterfully led the agency staff through a goal

setting / strategic plan writing process.

Notable Accomplishments:

. Significantly reduced staff turnover from previous years and increased

department programs from 3 to 7

. Handled $50oK department budget and updated the department budget

annually with the agency's CFO

. Wrote grants in the amount of $75K for the Youth Entrepreneur Program to

the William E. Simon Foundation

. Played a vital role in processing the department bi-weekly payroll

. Completed the narrative sections of all state (DYFS) contracts to assure

continued funding of programs

Mental Health Specialist 2001-2005

Bergen Regional Medical Center ( Paramus, NJ

Supervised patients who were on Constant Observation Watch and assisted

patients with daily hygiene activities as needed, took all 24 patient's

blood pressure each shift. Charted on assigned patients each shift and

performed crisis intervention as needed.

Notable Accomplishments:

. Worked on an adult acute inpatient psychiatric unit to provide

therapeutic group atmosphere for patients while promoting ventilation of

feelings and life skills

. Initiated the development of therapeutic group book for all Mental Health

Specialists on the unit to be used in their group ideas, hand outs,

workbook pages

Assistant Director of the Parent Enrichment Program 2001

Community Access Unlimited ( Elizabeth, NJ

Hired and trained 2 full time program staff to develop their competencies

and achieve the maximum performance level. Performed chart audits and

supported staff in stressful situations with the clients. Testified on

behalf of the parents enrolled in the program. Organized and maintained

accurate and complete files on all clients.

Notable Accomplishments:

. Facilitated weekly parenting classes and had 7 out of 10 parents graduate

from the program in less than a year

. Completed the appropriate paperwork for the state (DYFS) for all parents

referred to the program

EDUCATION

Doctor of Health Sciences (DHSc), Major in Healthcare Administration

( A.T. Still University, Mesa, AZ: Expected Completion: Aug 2013

Master of Science in Management / Healthcare Administration, GPA: 3.78

( New England College, Henniker, NH: 2008-2010

Thesis: Job Satisfaction Plan for the NYU Child Study Center

Bachelor of Arts in Sociology

( Western New England College, Springfield, MA: 1993-1998

COMMUNITY INVOLVEMENT

Board of Trustees Member, Family Support Organization of Hudson County

Jersey City, NJ: 2009-Present

TECHNICAL PROFICIENCY

Microsoft Office Suite: Word, PowerPoint, and Excel

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