Customer Service Technician

*** ****** ** # ** ***** 254-***-****

HEWITT, TEXAS 76643 E-mail

*********@*****.***

MICHAEL BLAKE

Objective A career with a company who will provide challenges

and opportunities for professional growth

Education 1983-1984 US Naval School of Basic

Electricity and Electronics

1984-1984 US Naval School of Electricians

Completed two semesters of college at Texas State

Technical College at Waco, majoring in Computer

Networking Systems with a Microsoft specialization.

Employment

AUG 2009 - JAN 2010

W.W.WEBBER LLC

CDL READY MIX / BOOM TRUCK DRIVER

CDL Truck operation and minor maintenance. Assist

concrete crews on job sites, discharge concrete in

a precise and safe manner. Minor plant repairs and

clean up. Water truck and Tool truck operation.

APR 2009 - JUL 2009

CDL OPERATOR

DAKOTA HARDWOODS

Intrastate P/D operation. Deliver premium hardwoods

to cabinets shops and distribution centers as well

pick-ups from same sites. Bobtail and flatbed

operation of vehicles. Collection of payments.

JAN 2009 - APR 2009

SUNBRIGHT RECYCLING

CDL ROLL OFF/TRACTOR TRAILER OPERATOR

Operated roll off vehicles and tractor-trailers.

Services customer accounts with roll off and

tractor trailer operation to service accounts and

trailer spotting. Primary account was a Wal-Mart

distribution center.

SEP 2008 - DEC 2008

CDL ROLL OFF OPERATOR

KERR REFUSE

Customer service of job sites, removal of open top

containers and all commercial containers. Dump

containers at local landfills, set up safe work

zones and safely operated roll off vehicle.

JAN 2008 - JUN 2008

NATURAL GAS LEAK SURVEY TECHNICIAN

HEATH CONSULTANTS

Natural gas leak detection using detection devices.

Reading of natural gas mapping and surveying.

Survey of transmission line, natural gas mains, and

customer service meters and lines.

Classification of natural gas leaks, generation of

leak reports, following ATMOS ENERGY guidelines for

leak detection .Use of company vehicle and

equipment. Heavy travel.

SEP 2007 -OCT 2007

PRODUCTION SUPERVISOR

ROMARK LOGISTICS

Production line set up and production machine

operation (Shoe box line) for CO-PACK Division

(Produced specialized products for Masterfoods

USA., M&M MARS Parent company) Supervised 40 +

temporary workers daily on 2 production lines.

Forklift, stand up and electric pallet jack

operation, loading and unloading trailers,

inventory, training of personnel, palletizing,

warehouse work and served as a back up CDL DRIVER,

under DOT regulations.

SEP 2006 - JUN 2007

CDL DRIVER

LABOR READY EMPLOYMENT AGENCY.

Driving for a company named INSITUFORM, operating

class A and class B refrigerated commercial

vehicles to FT. WORTH, AUSTIN,

HOUSTON, and OKLAHOMA. Moving trailers and some

warehouse work, mixing resin and hardening agents

and placing them into tubes

to be refrigerated for use out into the field. Also

drove for the BEST BUY retail chain. Operate CDL

vehicle to deliver and install home appliances.

JUNE 2006 - SEP 2006

CDL DRIVER

KNIFE RIVER CORP

Operation of commercial vehicles and the operation

of construction equipment (front-end loaders,

forklifts, bobcats, track loaders, rollers). Also,

worked as a ground person unloading tankers and

operating ground equipment at the company's asphalt

plant.

NOV 2005 - JUNE 2006

TRANSPORTATION MAINTENANCE TECHNICIAN II

TEXAS DEPARTMENT OF TRANSPORTATION

Operation of construction equipment (front end

loaders, track loaders, 12 yard dump trucks,

rollers, core drillers, forklifts, bobcat, haul

trailers), haul construction equipment (front end

loaders, maintainers, backhoes, rollers, bobcats).

Road maintenance, traffic sign maintenance and

installation, emergency installs of traffic signs,

installation of rural mailboxes, road delineators,

and inclement weather response (ice snow, CDL CLASS

A)

AUG 2005 - OCT 2005

MAINTENANCE MECHANIC

PILGRIM'S PRIDE

Electrical, mechanical, installation, and service

of conveyor belts, electrical motors, production

line equipment, metal detectors, packaging

equipment and assembly of production line machinery

(electrical slicers, conveyor tables, ovens,

preventive maintenance).

FEB 2005- JULY 2005

MECHANICAL ASSEMBLY

PHOENIX EQUIPMENT CO.

Electrical (12v DC) assembly, Hydraulic assembly

and mechanical assembly of Genie Aerial Boom Lifts

using blueprints and technical manuals. Forklift

operator's license and operation, use of hand

tools, air pressurized tools, and shop tools. Read

schematics and blueprints of electrical and

hydraulic drawings.

AUG 2004 - DEC 2004

READY MIX DRIVER

QUALITY CONCRETE AND MATERIALS

Drive and operate ready mix vehicle dispensing

product precisely at residential, rural, and

commercial job sites, customer service, and some

truck maintenance. Daily logbook records and

payment collection. Class A Commercial Drivers

license for this operators position

MAR 2004-JUL 2004

ELECTRONIC SYSTEM TECHNICIAN

CITY OF WACO, TEXAS

The repair, service, installation, of traffic

signals, street lighting and traffic signal

systems. Use of applicable industry trade tools and

materials. On call status, ability to work with

heights, operate aerial lift vehicles, dump truck

and hydraulic crane truck Utility location, poured

forms and set bases for standards, cabinets, and

street lighting. Commercial drivers license class

"A" with Tanker endorsement, operation of skid

steerer (which drill holes, front-end loader and

was

used as a pneumatic jack hammer), trencher,

front-end loader and an Apprentice electrician's

certification. In addition, attended ISMA cabinet

troubleshooting training Also, the ability to do

electronic bench work to the component level,

reading and using electronic schematics

SEP 2003- FEB 2004

WAREHOUSE WORKER

LABOR READY TEMPORARY SERVICES

Provided personnel services for AFFES. Duties

included, loading and unloading of trailers,

inventory, palletizing and FED-EX shipping

JUN 2003- SEP 2003

MATERIAL HANDLER

WESTSTAFF EMPLOYMENT STAFFING

Working at Davis Iron Works. Rebar Department. Fill

customer orders, which initials cutting rebar to

specific lengths, bending and shaping rebar to

customer specifications, operation of EVG bender,

milling machine, rebar cutter, operation of crane

lifts and unloading and warehousing of materials

MAY 2002-OCT 2002

ASSISTANT MANAGER - TECHNICIAN

PRESENTATION SERVICES

To provide audio/visual equipment and customer

service to upscale hotel clients and customers.

Sales of audio/visual equipment and services to

hotel patrons and clients. Assist all hotel staff

as a vendor, but acting in the best interest of the

hotel in providing customer service to all of the

hotel patrons. Document all jobs, submit billing to

hotel

administration, daily accounting of hotel business

centers (fax, computer, printer, and copier), and

submit report to corporate. Proper care and storage

of all equipment, and accountability for all

equipment that is provided to clients.

OCT 2001-AUG 2002

AREA MANAGER

AUS-TEX WIRELESS COMMUNICATIONS

Commission sales and customer service of wireless

communication services. Provide sales training to

sales staff, cold calling and public solicitation

of business. Demonstrate product knowledge, educate

consumers about products and services and provide

solutions for consumer problems and complaints

OCT 2000-FEB 2001

TECHNICIAN

TIME WARNER CABLE

To ascertain customer complaints, resolve cable

anomalies, and to repair/install cable equipment.

Use of diagnostic equipment, hand tools, and

company vehicle. Working in inclement conditions,

heights, pole climbing, use of ladders and

aerial lifts.

JUL 2000-OCT 2000

TELECOMMUNICATIONS TECHNICIAN

LUCENT TECHNOLOGIES

Providing voltage {-48vdc} to telecommunications

bays. Building racks for power cables, installing

fiber optic cable, voice cable, data and coaxial

cable. Terminating coaxial and fiber optic cable.

Installation of telecommunications equipment,

sewing of cables, and use of various hand tools.

OCT 1999-FEB 2000

CABLE SPLICER

SOUTHWESTERN BELL COMMUNICATIONS

Splicing telephone cable according to job

assignment.110/ 66-block splicing. Overhead

splicing using ladders, platforms, and

pole climbing equipment. Underground splicing using

trenching and atmospheric guidelines. SBC training

in safety, pole

climbing, and cable splicing.

JUL 1997-FEB 1999

TRAFFIC SIGNAL TECHNICIAN I

CITY OF AUSTIN, TEXAS

Started as a trainee, but promoted to Tech I.

Installation, service, repair, and [PM] maintenance

of Traffic Signal Systems. [Traffic signals,

pedestrian signals, solar panel school flashers,

pedestrian push buttons, solar powered flashers and

timers]. Installation of traffic loop inductors,

traffic standards, traffic controllers and solar

panels. Installation of New Intersections,

installation of traffic controllers [timers, triad

switches, transformers, power supplies]. Uploads

and downloads of timer pages via laptop computer

[Windows 95 application]. Installation of Opticom

E.V.A. system. Utility locates (one calls), use of

hand tools and City equipment. Use of City vehicles

[aerial, flatbed, and trucks]. Callback and on call

status. Use of all TX DOT Traffic control devices

and set-ups TEEX Traffic control training, Texas

A&M Univ, Traffic training.

SEP 1996-NOV 1996

CUSTOMER SERVICE TECHNICIAN

FILTERFRESH, INC

Installation, repair, and service of computer

operated coffee machines. Customer service via

service calls and delivery of industry related

products. Use of company vehicle.

SEP 1995-FEB 1996

TRADES WORKER II

ARLINGTON COUNTY, VIRGINIA GOVERNMENT

Water distribution. Duties included operation of

water valves, water valve inspection, hydrant

inspection, hydrant flushing, pressure testing,

water regulator and water pump maintenance, water

meter installation and meter removal. Assist in

water main breaks; assist in the Operations Center

(handling incoming public calls, routing personnel,

recording gauge and water main pressure readings,

and customer service calls) Operation of Arlington

County vehicle fleet.

SEP 1989-NOV 1991

ELECTRONIC TECHNICIAN- TESTER

VECTRON LABORATORIES

Bench work of crystal oscillators down to the

component level using various test equipment, i.e.

(oscilloscopes, spectrum analyzers, filters, power

meters, and computers). Testing of crystal

oscillators over a various range of temperatures.

Initial turn on of crystal oscillators. Meet all

shipping and deadline schedules of crystal

oscillators.

AUG 1983-SEP 1987

INTERIOR COMMUNICATIONS ELECTRICIAN

UNITED STATES NAVY

Duties included installation, repair, service, and

operation of Interior Communications [IC]

equipment. Operation of electrical switchboards,

gyrocompass systems, plotting and indication

systems, dial telephone systems, S.I.T.E. TV

(television broadcasting system), battle circuits,

motor generators, emergency power systems, I.C.

switchboard, electrical switchboards, and salinity

detection systems. Served as ship's Repair 5(Main

space battle repair) electrician, and #1 nozzle man

on fire fighting detail. Performed

sounding and security watches. Repaired sound

powered phones, reading electronic and general

schematics, repaired printed circuit boards to the

component level using various test equipment.

Supervised personnel of lower ranks.

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