Customer Service Manager
Resume:
Kelly Rebecca Watson
Charlotte, NC 28210
***********.**@*****.***
Objective _______________________________________________________________________________
Obtain a position in the Customer Service field to utilize my skills and be an asset for the company
Profile _________________________________________________________________________________
Motivated, personable business professional that is eager to learn. Talent for quickly mastering technology – and
advanced user of Microsoft Office Suite. I am skilled in dealing with sensitive matters or people, and tactful with
professionals and non professionals at all levels. Flexible and versatile – able to maintain a sense of humor under
pressure. Poised and competent with demonstrated ability to easily transcend cultural differences. Thrive in
deadline driven environments. Excellent team building skills.
Skills Summary _________________________________________________________________________
1. Customer Service 5. Type 50 WPM 9. Proactiveness
2. Communication 6. Listening 10. Professionalism
3. Integrity 7. Flexibility 11. Task Orientation
4. Computer Savvy 8. Problem Solving 12. Phone Etiquette
Professional Experience __________________________________________________________________
iphone helpdesk
1. Assisted all customers with questions about current policy
2. Resolved billing errors
3. Received 80 100 inbound calls and made sure I was satisfying the metrics
Senior insurance professional
1. Resolved technical issues for current customers using the company webiste
2. Helped navigate customers through the website to add and delete options of their choice
3. Received 50 85 inbound calls from customers
Food & Beverage Associate
1. Prepped food for large parties
2. Used cash register at request of manager
3. Cleaned after prepping food
Employment History _____________________________________________________________________
KELLY SERVICES – CHARLOTTE, NC – 11020 DAVID TAYLOR DRIVE
ALLSTATE INC. – CHARLOTTE, NC – 401 MCCULLOUGH DRIVE
Kelly Rebecca Watson
1911 Sharon Oaks Lane
Charlotte, NC 28210
***********.**@*****.***
CAROWINDS – CHARLOTTE, NC – 14523 CAROWINDS BLVD
Education ______________________________________________________________________________
CENTRAL PIEDMONT COMMUNITY COLLEGE – CHARLOTTE, NC – HUMAN SERVICES AA
MAJOR: HUMAN SERVICES AAS
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