Customer Service Representative
Resume:
Houston, Texas ****0
*******.******.*@*****.***
Tamara L. Lambert
Objective:
To obtain a position with a company that allows an opportunity for growth
and development.
Summary:
4 years of clerical/ administrative support. Have experts in face-to-face
customer relations as well as business interactions. Have extensive
knowledge using Microsoft Office and Windows. Exemplify high quantitative
math competencies and attention to detail.
Professional Experience:
03/07-05/09
Alief YMCA, Houston, TX
Site Director-Summer and After School Programs
? Planned activities and fields trips for youth
? Keep record of attendance and enrollment forms
? Assisted in selecting new staff for fall, spring, and summer camps
? Provided program information to parents and program intentions
? Teach the YMCA five core values: honesty, respect, faith, responsibility,
and caring
? Prepare lessons that accommodate individual differences among youth
? Prepare assignments and lesson plans for each class
? Assist youth with homework
? Assist Program Director with training classes
05/06-09/06
ACS Computer Affiliates, Houston, TX
Customer Service Representative
? Assist customer with service plans and service
? Make customer service calls
? Keep records of customer calls, inquiries, and actions taken
? Solicit sales of new or additional services and products
? Complete contract forms, change of address, issue service
discontinuations
03/05-04/06
Finish Line Inc. Katy, TX
Supervisor/ Floor Sales
? Supervise employees
? Receive payments for merchandise
? Issue receipts, refunds, credits, change to customers, and count monies
in cash registers
? Greet customers as they walk in, maintain a clean store, and make sure
employees stay on task
? Resolve customer issues and inquiries
06/03-12/03
Houston Community Call Center, Houston, TX
Customer Service Representative
? Assist customer with service plans and services
? Make sure customer service calls
? Keep records of customer calls, inquiries and actions taken
? Solicit sales of new or additional services and products
? Complete contract forms, change of address, issue service
discontinuations
Education:
05/09- current
Lone Star College Houston, Texas
Education
03/02-06/02
Jersey Village High School, Houston, Texas
High School Diploma
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