Customer Service Assistant
Resume:
Surprise, AZ ***** 602-***-**** Jennifer Yagow
Objective To secure a position that will continue to enhance
my education and experience in the
Administrative/Customer Service field.
Experience 2007-Present Magellan Health Services
Peoria, AZ
Office Assistant and Transportation Specialist
Schedule transportation for clients utilizing
Outlook, ClaimTrak and numerous transportation
companies.
Run transportation operations for all West Valley
Magellan's drivers
Schedule appointments for clients using ClaimTrak
Blocking for the physicians' schedules
Prepare billing and routing slips daily for the
physicians
Preparing charts daily for the physicians
Document medication refills and prior
authorizations and distribute to correct physician.
Fax completed medication refills to proper
pharmacies
Check clients in and out
Answer phones on a multi-line phone system.
Filing and chart maintenance for approximately 500
charts.
Track charts in Claim Trak
Chart transmittals, transfers, and closures.
Maintain a high level of confidentiality compliant
with HIPPA on a daily basis.
Weekly progress note printing and filing
Prepare packets for inter RHBA transfers and such.
Enter in mileage reimbursement information using
the Concur website for all medical staff.
2000-2007 Heather's Daycare Fargo, ND
Daycare Assistant
Answer phones, intake screening, application review
Bookkeeper
Plan daily activities and meals.
Provide daily reports for our clients.
Follow strict cleaning and sanitizing schedules
Provide accurate billing statements for each client
in a timely manner.
1999-2000 Farmer's Insurance Shoreview, MN
Claims Processor
Processed insurance claims.
Dictation
Answered multi-line phone system.
Converted paper files to computer files.
Education 1997-1998 Northwest Technical College Moorhead, MN
Sales Marketing and Management
Computer Skills: Windows XP, Excel, Powerpoint, Microsoft Outlook,
Microsoft Word, ClaimTrak, Concur.
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