Project Manager Customer Service

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Upper Darby, Pa 19082

Anthony Williams

Objective My objective is to leverage my experience and gain further

experience while enhancing the company's productivity and

reputation.

Experience 2000 - Present Ernst & Young

Philadelphia, Pa

Production Operator

Reproduction projects utilizing advance knowledge of

reprographics, production methods, and equipment (i.e., color

and black and white copiers, binding, laminating, folding,

cutting equipment and other reprographic machines).

Manages complex production projects, evaluates color quality

of printing and copying, and is responsible for digital

pre-press.

Maintains appropriate supply inventory and acts as liaison

with supply/print vendors.

Maintains computer knowledge of basic applications (Word,

Excel, PowerPoint, Acrobat, Photoshop, InDesign Illustrator,

Lotus Notes,) and expertise in copier-specific software

applications.

Troubleshoots technical issues in text, graphic files, and

printing.

Must work effectively in a team environment. Serves as

project manager and works effectively in a team environment.

Effectively and positively communicates and negotiates

project deadlines, determines project scope, and schedule

changes as necessary.

1999 - 2000 Pitney Bowes/

PricewaterhouseCoopers

Philadelphia, Pa

Team Leader / Supervisor

Interacted directly with clients on a daily basis concerning

job orders, Delivery / pick-up and billing questions.

Products mass quality of special reports copy jobs & color

jobs, filing, mail sorting, and mail run.

Data entry, FedEx - Powership, Pitney Bowes postage meter

1997 - 1999 IKON Management Services

Malvern, Pa

Site Manager

Suggested new products that increased productivity by 23%.

Products mass quality of copy jobs, faxing, filing, mail

sorting, and mail run.

Successfully completed Site Management & Customer Service

Training

Assisted Account Manager with the progress of the site &

machine maintain.

Managed to keep labor down and productivity up.

1994 - 1997 Night Rider / IKON Document

Service Wash, DC - Phila, Pa

Document Specialist / Docutech Operator

Quality Control (error free work) and deadline compliance.

Explaining the production process to new clients.

Implemented training course for new recruits - speeding

profitability.

Assisted Account managers with visiting clients

Education 2004 - 2005 Web Design Delaware Community

College Media, Pa

1988 - 1991 Diploma West Philadelphia High

Philadelphia, Pa

Interests Music, running, gardening, sports, computers. Graphics

Tips I am self-motivated, flexible, thoughtful

of my co-workers and adaptable to any work

environment, able to perform

under pressure situations. Word, Excel,

PowerPoint, Acrobat, Photoshop,

etc.

References Supplied Upon Request

Contact this candidate