Customer Service Technician

David Aderman Home Phone – 817-***-****

**** ********* *** **** ***** – 817-***-****

Arlington, TX. 76015 ***********@***.***

Dear Future Employer,

I just wanted to take a moment to let you know a little bit about me.

My name is David, and I want to work for you! There are many reasons why

I would be a good choice for your newest employee. My work ethic is

excellent, and I am a very high producer. Because I enjoy working in the

electronics industry, I take great pride in my work, and find innovative,

new ways to do things that need changing. I would always be up front with

you, and with my company, I live an honest life, and work an honest job,

and you would not be disappointed with my work in any way. I work well

independently, needing very little supervision, but I can also work well

in groups - I am always a team player and puts out my best effort. I

have outstanding customer service skills, and would love to put them to

work for YOU.

Thank you for taking the time to review my resume - I look forward to

hearing from you this week. I am available any day of the week.

David R. Aderman

OBJECTIVE

Electronic Technician seeking a position in testing and repair of

electronic equipment, and bringing 20 + years of experience to the

industry.

SPECIAL SKILLS

* Clarify * DVM Meters * Cell phone repair

* Manual Benches * Automated Benches * Schematic reading

* WFADO * Excel * Oscilloscopes

* BBNMS * Tracking Reports * HP 3065, 3060

ACHIEVEMENTS

-- Reduced cycle time on power supply assemblies from 8 to 2 days,

earning the employee of the year award.

-- Tested and repaired boards down to component level with accuracy and

quick turn around.

-- Worked closely with Engineering to solve problems in expedient

manner in order to reduce company cost

-- Evaluated new designs and improvements in boards to assure that test

procedures worked properly, resulting in minimal delays in testing units.

-- Kept accurate test data for cost and trend analysis.

-- Maintained a strong awareness of customer and supplier situation in

order to keep the communication between them open so that delays were

minimized and cycle time was therefore reduced.

-- Responsible for Power Supplies being tested and repaired ahead of

schedule so that requirements were exceeded in Harm Tracking System

Project.

WORK EXPERIENCE

AT&T UVERSE/ADINO 8/07 to 8/09

Fort Worth, TX

Technical Analyst

**Duties** Fixing orders for UVERSE in a fast pace technical UVERSE

environment using all helpdesk tools - always met goals and accuracy.

NEWBREED MANUFACTURING 7/06 to 8/07

Fort Worth, TX.

Cell phone tech II

**Duties** Repairing cell phones in a high pressure environment with high

production – consistently in the top 5% of producers.

Trouble shooting cell phones, often down to the component level,

utilization of time management skills, and producing a high quota.

SPLENDAR 8/04 to 3/06

Irving, TX.

Electronic / Game technician

**Duties** Repairing 8 liner machines and gambling devices on site and

at the shop, utilizing external customer service skills, reading and

creating schematics, trouble shooting down to component level.

TELEVISTA 3/04 to 8/04

Grapevine, TX.

Help Desk Technician

**Duties** Doing help desk support for Verizon DSL, assisting residential

and business customers with technical questions while providing

exceptional customer service.

AVO/TAD 6/97 to 3/04

Dallas, TX.

Electronic Tech/ Equipment Tech

**Duties** Trouble shooting watt hour meter test station to the component

level with little help or supervision – fixed dog units no one else

was able to repair.

HI-TEK 12/96 to 7/97

Arlington, TX.

Electronic Tech/Computer Repair Tech

**Duties** Trouble shooting and repairing computer power supplies and

boards, often without schematics, and creating schematics

for some of the more commonly repaired items in the company

inventory.

UNC 7/95 to 11/96

Grand Prairie, TX.

Electronic/ Mechanical Technician

**Duties** Fixing the "un-fixable" including aircraft anti -skid devices,

CDI 4/95 to 7/95

Irving, TX

Telecommunications Engineering Technician

**Duties** Trouble shooting telecom equipment.

TEXAS INSTRUMENTS, INC. 4/85 to 1/95

Lewisville, TX.

Electronic Engineering Technician

**Duties ** Top Secret Security Clearance, Fixing boards down to ict

level.

MOTOROLA 10/81 to 4/85

Fort Worth, TX.

Electronic Technician

**Duties ** Repair of Police radios down to component level.

EDUCATION

Tarrant County Junior College

Associate of applied science, Major/Electronics

Fort Worth TX.

MILITARY

United States Air Force 1975-1978

(training focus was X-ray equipment)

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