* ******** ** 803-***-****

Columbia, Sc. ***** 803-***-****

Deveric McFadden

Objective To ensure a position in a challenging environment

where my technical skills and training will be

utilized and allow me to function effectively in a

professional setting

Experience 2009 - Present The State Columbia, SC

Computer Operations

Understanding of Information Technology of related

business.

Ability to work with high level of detail,

accuracy, and independently.

process web ads for daily newspaper, provided

reports for Lottery customer's daily

Full/Incremental Backups, update Middleman database

daily that updates customer information, update

company database daily, and correct any exceptions.

Phone support after 5pm.

Supported: Tivoli Monitoring system, Unix/AIX, IBM

servers, Microsoft Exchange, HP printers, Dell

PC's, Office 2000, AS/400

2008-2009 Apple Inc

Columbia, SC

Sales

Apply new strategies and implement plans to

increase the sales of the products.

Keep a record of the sold products, requirements,

technical problems, up coming product.

Provide oral and written presentations.

Responsible for creation, implementation and

distribution of the pamphlets and press releases.

2006 - 2008 South Carolina Bank and

Trust Columbia, SC

Computer Operations

Ability to work with high level of detail,

accuracy, and independently.

Ensure that all applications transferred to

production

comply with IT Operation Standards.

Assisting on software downloads, server upgrades,

helped in PC rollout, downloaded and tested new

server and host programs for integrity errors and

compatibility issues

Updated WFL (work Flow Language) programs

. .

Installed Fujitsu scanners throughout company and

supported them.

Kept test systems updated, tested upgrades and

updates before transferring programs to live

systems.

Phone support during work hours either with help

desk or in computer operations. Used Track-it to

monitor all help desk and computer operation

issues.

Supported: Rimage Unit (8100), Dell PC's, Unisys

servers, HP printers, XP operating system, Office

XP, Office 07, Web Banking, Microsoft Exchange,

Track IT system, and Knowledge information system.

2005 - 2006 Scientific Games

Baltimore, MD

On-Site programming Support

Help develop numerous Kornshell scripts to automate

and enhance operations, systems, applications and

customer requests.

Assist in supporting seven IBM RISC 6000 mainframes

in the areas of system performance. Monitoring

space usage, Monitoring system contention,

Full/Incremental Backups.

Test, support, troubleshoot and integrate all

software releases. Use of Informatica software for

Lottery customer data, imported data into Oracle

data base, provided reports for Lottery customer's

daily, analyzed and corrected data if needed,

provide 24hr operation support

2000-2005 Scientific Games. Baltimore, MD

Senior Computer Operator

Working in a UNIX environment.

Assisting on software downloads

Writing kornshell scripts for production systems.

Ability to work with high level of detail,

accuracy, and independently.

Phone support during work hours either with help

desk or in computer operations.

Used in house tracking system for all help desk

issues.

Supported: Windows NT, Tivoli Monitoring system,

Remedy, Unix/AIX, Kornshell scripts, IBM servers,

Microsoft Exchange, HP printers, Dell PC's, Office

97, AS/400

2000-2000 Bell Atlantic / Verizon

Baltimore, MD

Software Quality Assure Tester

Develop and assist the QA team members in

development of test scripts

Establish, implement, measure and verify a quality

model for multimedia software products and services

Utilize standard QA methodologies, strategies,

tools, etc. in order to ensure that defined levels

of product quality are met.

Tested all in house programs used by Bell

Atlantic/Verizon

Supported: Lotus Notes, Office 95, Office 97,

Visio, Web Based testing site, HP printers, Dell

PC's.

1987-1994 US. Military, Army

Ft. Campbell, KY

FDC/ Computer Operator

Duties: Keyed in information received from forward

observers to conduct fire missions.

Trained and supervised 6 to 10 man sections in all

aspects of timely and accurate computation of

firing data using the Battery Computer System that

interfaces with the TACFIRE computer system and gun

display units for a nuclear capable 155mm howitzer

platoon.

Successfully deployed to Saudi Arabia, Iraq, and

Kuwait and supervised a platoon fire direction

center in three campaigns of the Persian Gulf War

for nearly nine months displaying distinguishing

performance in a combat environment.

Trained and produced Fire Direction Centers (FDC)

that distinguished themselves by achieving 100%

first times "GOs" in a live fire standardized

external evaluation. Recognized numerous times for

distinguished leadership in a combat situation,

superior technical proficiency, and outstanding

achievement.

Education 1999-2007 Anne Arundel Community College

Arnold, MD

A.A. General Technology.

PC Support Specialist Certification

Unix/Linux Programming Certification

Unix/Linux Specialist

Technical School Lincoln Technical Institute

Columbia, MD

Help Desk Analyst Certificate

Unix Boot Camp Letter

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