Project Manager Quality Assurance
Resume:
Juan Diego Hincapie
Bergenfield, NJ 07621
*********@*****.***
Summary
Possess over thirteen years of experience in information technology,
providing Project Management and leadership of QA projects through the
entire application life cycle. Highlights:
- Creating, implementing, and overseeing the daily activities of the QA
team(s), including defect reporting, metrics, escalation, recommendations,
project planning, and customer support as well as reporting to senior
management and project stakeholders.
- Validating the efficiency, testability and coverage of test plans against
requirements.
- Providing leadership in negotiations with business, decision-making, and
allocating resources such as human, financial, time, software and
hardware.
- Knowledge transfer through training and seminars designed for technical
and non-technical alike.
- Documentation from application requirements to the development of
functional test cases and its corresponding results, up to the release of
documentation and training manuals.
- Functional Testing, regression testing, integration testing, user
acceptance testing, white box, black box, test design, alpha testing, beta
testing, manual and automated test case development and hands on testing.
- Experience providing hands on management and leadership for testing
groups (including unit, user acceptance, manual, and automated testing)
Hardware
PC, SUN, VMS, Macintosh.
Software
SAP 4.6, ECC 6.0, CRM 2007, WinRunner, TestDirector, LoadRunner, Quick Test
Pro, Quality Center, Windows NT, Windows 2000, Windows XP, Linux, Unix,
Oracle, Sybase, SQL, DBASE III, FoxPro, Word, Excel, PowerPoint, Project,
Access, PVCS, MS Visual Source Safe, Doors.
Languages
Java, J++, C, C++, C#, SQL, VB Script, PowerBuilder.
Education
Fairleigh Dickinson University, Teaneck, NJ
Master of Administrative Science May 2010
Bachelor of Arts February 2009
Specialization in Business Global Leadership
National Society of Leadership and Success - Sigma
Alpha Pi,
Presidential Level Member, FDU Chapter vice
president.
Experience
Crestron Electronics, Inc. August 2007 ~ February 2009
Rockleigh, New Jersey
Software QA Manager
Served as Test Manager for all implementations, responsible for QA
activities such as project reporting, planning, project tracking, issues
management, relationship management, risk analysis, documentation, testing,
scheduling, and user training. Developed and enforced testing
methodologies. Served as a liaison between business areas such as finance,
customer support, customer service, human resources, parts/service, and
manufacturing and technical groups consisting of business analysts,
technical writers and both business and technical consultants during the
development, implementation, and enhancement of software solutions. Led
weekly and daily status meetings with different group leads to analyze
issues, find solutions and alternatives and its subsequent implementation.
Responsible for test case development, coverage, execution and reporting.
Indus Consultancy Services, Inc. Jan 2006 ~ Jan 2007
Paramus, New Jersey
Senior Programmer Analyst \ QA Lead
Consultant
Served as a liaison between the development and test groups in two projects
that were developed in a windows 2000 environment using MS SQL Server as
database, java for the programming part and .NET on the front end with a
browser as the interface for the client.
Responsibilities included writing Black and White box Testing, manual and
automated cases, bug tracking and management as well as leading a group of
testers.
Test Director was used as a Test repository and for bug tracking data,
LoadRunner for Load Testing and for the automation of functional test the
tools of choice are WinRunner and Quick Test Pro.
Velox Laboratories Jan-2004 ~ Nov-2005
Cali, Colombia
Business Consultant
Planned and implemented a system to keep track of raw and finished
products, while creating and in house audit system encompassing the whole
production process from forecasting and ordering of supplies to packaging
and sales.
Designed a computer network and a "multi purpose" application for
production and billing. With the implementation of these processes sales
went up by more than 70% and we were able to discover a black market of
imitation type products using our own packaging.
EBS Dealing Resources Jun-2000 ~ Mar-2003
Parsippany, New Jersey
Senior Programmer Analyst \ Team Leader
Carried out team leader (and supervisory) responsibilities in accordance
with the organization's policies and applicable laws. Participated in the
interviewing, hiring, and training of employees; planning, assigning, and
directing work; provided input into the employee's performance appraisal;
addressed complaints and resolved problems.
Developed standards and procedures for testing (manual and automated) new
applications, using java as the front end, from designing test plans
according to the documentation requirements, to the reporting and result
evaluation.
Responsible for certification of products before field implementation,
throughout the application's life cycle, from the specifications design,
test planning and test design, test implementation, test automation, test
execution, test results and analysis.
As Automation expert, created standards for writing test cases, automated
test scripts, designed AUT laboratories and machine specifications
(software & hardware), for applications running in a private worldwide
network and over the Internet using VPN tunnels.
The Applications under testing were designed to supply the core EBS
business, which consists of a network linking customers worldwide, to
enable them to trade foreign currencies while receiving data like price,
size and news amongst others.
The environment consisted of a windows client running a Java application
and the server running on Unix while using Oracle as a database. On the
testing side windows 95/98 and NT machines were used as clients. The
documentation's requirements were mapped to actual automated test cases
using TestDirector and Doors.
Load and Stress testing was performed using LoadRunner.
Indus Consultancy Services, Inc. Sep 1994 ~ Mar 2000
Paramus, New Jersey
Contractor (see experience below)
Beckman Coulter
Allendale, New Jersey
QA Project Manager \ Consultant
Served as a lead consultant, and later on as a QA Project Manager, in the
creation of a suite of test cases to replace test data lost due to fire
at the storage facilities.
Responsibilities included developing new user manuals and testing all
documentation from previous systems, test cases and FDA regulations.
These test cases were written using Test Director and were fully
automated with Mercury's Winrunner.
The application under testing is used to validate laboratory data in the
major pharmaceutical companies and it is due to a heavy audit process for
quality from the clients since it affects its core business according to
FDA's regulations.
Responsibilities included the Hiring, training, mentoring and managing of
consultants and employees assigned to the project.
Designed and implemented the necessary SOP's, according to ISO 9001 for
the TQM department, for automated testing and trained the employees and
consultants on its use.
The AUT is a complex client server application with a windows front end
(Windows 95, Windows 98 and Windows NT) that can work concurrently with
an Open VMS, Unix or Windows NT server.
Testing included a smart suite of regression tests that can work in any
combination of the above environments. This flexibility made the test
suite very portable and easy to deploy.
New York Life
Clinton, New Jersey
QA Lead Consultant
Responsible for writing tests cases, transfer knowledge and managing the
automated testing effort to keep it functional and up to date. Worked
with WinRunner 4.03; conducted seminars in TSL, Testing Methodology and
Test Director. The application is primarily used by the service centers
of the company, and it displays all inquiries, quotes and processes in
the Insurance Policy. The application is written in Visual Basic 4.0 and
takes advantage of OLE servers.
Worked with Rumba, PVCS and JetForm in a network of Windows NT 4.0 and
Novell Netware 4.x.
New York State - Department of Health, Aids
Institute
New York, NY
QA Lead Consultant
Created and designed test plans, test cases and test reports. Application
developed in Neuron Data's Open Interface Version 3.0.2.p, running in a
client server environment with Sybase running under SCO/UNIX as server
and windows 3.1 and windows for work-groups 3.11 as clients.
Utilized Mercury's WinRunner 4.01 with the Neuron Data's Open Interface
integration version 2 to test the application. Responsible for the
installation of Mercury's Software and the respective integration
libraries, as well as re-linking and re-compiling the application to use
these libraries and connect to WinRunner. Acted as a liaison between
testing and development groups.
Kansas State Board of Education
QA Lead Consultant
Implemented System Test procedures for the Software Bug Tracking system.
This project was developed using PowerBuilder front-end and Sybase back-
end.
Performed automated testing tasks on the Child and Adult Care Food
Program (CACFP) project. This project was developed using Neuron Data
front-end and Sybase back-end.
The Quality Assurance process was automated with the aid of Mercury
Interactive Automated Software Quality testing tools. The work included
defining test methodology (Subject Tree and Use-Case Scenarios), using
TestDirector to manage the testing process (Planning Tests, Executing
Tests, Bug Tracking), and WinRunner to create and run test scripts
(Record, Replay, GUI-Check, TSL).
MCS / Canon, Inc.
QA Consultant
Implemented System Test procedures for Marketing Analysis and Customer
Tracking System (MACTS). This project was developed using PowerBuilder
front-end and Oracle back-end. The Quality Assurance process was
automated with the aid of Mercury Interactive Automated Software Quality
testing tools. The work included defining test methodology, using
TestDirector to manage the testing process, and PowerRunner to create and
run test scripts.
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