Customer Service Manager

Anishka kelley

objective

Seeking employment in the customer service industry.

This position should further my knowledge in the

customer service field, with a prominent company that

provides growth, stability, and advancement.

Experience

2009-Present PCV Murcor Real Estate Lewisville, TX

Team Leader/Order Processor

Process all supporting documents for loans.

Review all documents for accuracy and compliance.

Order title work for loans.

Supervise a team of 6 order processor representatives

ensuring adherence to company policies.

2008-2009 Irving Independent School District Irving, TX

Substitute Teacher

Provide curriculum tutoring and guidance to students

having academic difficulties.

Hands-on experience with small and large classes and

within various age groups, educational and grade level.

Teach basic social block (Math, Science, Social

Studies, English) and reading programs - implemented

grade curriculum through basal text with trade books to

meet and exceed county and state educational

guidelines.

Fill the role as a mentor to young students seeking

further education.

2009-2009 CitiMortgage Irving, TX

Collections Agent

Handling a high influx of inbound and calls pertaining

to the reconciliation and collection of delinquent

accounts.

Negotiated payment arrangements and insured customers

maintained terms of agreement.

Resolved customer issues, correctly shipped products,

billing issues, and reconciled customer accounts.

Ranked within the top 10% of account collections

assigned to 30-day collection activity.

2007-2009 Stream Global Service Richardson, TX

Team Manager

Supervise a team of 20 customer service representatives

ensuring employee training and adherence to company

policies, procedures and guidelines.

Identified performance and/or behavior problems

according to established company policy. Made effective

and appropriate decisions relative to corrective action

as required.

Handled daily reports, and monitored the agents calls

both live and recorded.

Assessed and delegating work assignments to ensure a

sound and productive work environment.

Education

1999-2001 Northwest Christian Academy Miami, FL

National Honor Society

H.S graduated.

2006- Present University of Texas at Dallas

Dallas,TX

B.A in Biology

Expected Graduation 12/2010

skills

Fast learning

Computer Literate

Type 50 wpm

10 Key

Tips

I am an energetic and high-spirited person, which makes

me able to handle multiple tasks. I take direction

well, but at the same time I am able to think and work

for myself (self motivated).

. e-mail **********@*****.***

1801 estrada pkwy #201 . irving, tx 75061 . Phone 469-***-****(C)

Contact this candidate