Technician High School

George D. Lopez Desktop Support

Technician

*** ****** ****** ? Jersey City, NJ 07304 ? ********@*****.*** ? 201-668-

7110

Objective

Desktop Support Technician with five plus years of experience diagnosing

and resolving technical problems in a multi-user environment

Experience

United Nations (Consultant)

New York, NY

Desktop Support Analyst

02/2010 to Present

. Imaged desktop, laptops locally and over the network

. Provided desktop support for Hardware, Software and application issues

. Troubleshoot, and resolved issues with Windows 2000/XP desktops and

laptops

. Supported and activated new blackberry for users, backup and restored

using device manager

. Tracked all ticket activity to ensure timely resolution of issues

including phone calls

. Setup PC with Network and Lotus Notes 6/8.5 accounts for exciting user

and new hire

. Joined PC to the domain and installed all necessary soft, backup users

data from old PC to New PC

Paul hastings (Consultant)

New York, NY

IT Analyst

10/2008 to 02/2009

. Experienced with Image and Software Deployment tools, including data

backup and restore

. Installed, upgraded and overall maintenance of Desktop, Laptop systems,

and peripherals

. Maintained the inventory for all Desktop, Laptop, printers and devices

including loaner laptop

. Logged all equipment that was removed or put onto the floor

. Reviewed open tickets in Magic daily. Follow up with open work orders

. Responsible for new hire setup, configuration, and distribution

. Supported all forms of communications(phone, conference room equipment,

Polycom, projectors, handheld devices), assisted with presentations

using audio and visual equipment

ghi (Consultant)

New York, NY

Desktop Support Technician

05/2008 to 09/2008

. Imaged new hard drives using Image master4004i and Ghost.

. Installed Windows XP on new images on PC, and ran Ghostwalker on PC and

setup Host Name.

. Added PC back to the domain, Set up users MS Outlook 2003 email account.

. Migrated user Windows 2000 profile to Windows XP.

. Maintained appropriate level of communications with the Corporate Support

Center, Applications Support, LAN Admin, and Operations when calls were

escalated to Desktop Support.

. Troubleshoot, diagnosed, and identified system hardware and software

issues

. Installed, Moved, Added, and Changed (IMAC) of hardware and peripheral

components, monitors, keyboards, printers, scanners, and IP phones, from

old location to new location.

. Contacted LAN Administrator to turn off and on the network ports.

Deutsche Bank (Consultant)

New York, NY

Desktop Support Technician

10/2007 to 01/2008

. Installed configure network printers, replaced toners, removed paper

jams, etc.

. Worked on dell Optiplex 240/260/270/620/745.

. Swapped out hard-drive, installed memory and replaced broken compounds.

. Installed dual video card and configured them on computer.

. Requested map drivers for users through ARD (Account Request Database).

. Connected Remotely to users PC with Timbuktu Pro.

. Configured lotus notes client 6.5 and installed Lotus Notes Id file on

users' computers.

. Used DB Tools Utility to get users' information, general PC info, get

Processes, grant rights, etc.

. Mapped network printers on users' computer.

UBS Financial (MTM) Weehawken, NJ

Desktop Support Technician 01/2007 to 08/2007

. Migrated users from Microsoft Exchange 5.5 to 2003.

. Copied user profile, PST files, data files, configuration files to the

new profile.

. Configured and updated blackberry OS, assisted users with blackberry

issues.

. Used stage-net to image users computers, Rollout clients' computers to

new location.

. Used Global Technical Support (GTS) ticketing system to get tickets to

assist users with problems.

. Removed virus from client computers, Installed configured and troubleshot

the Avistar video system.

G.T.K. Inc Jersey City, NJ

Network Analyst/Desktop Support

10/2004 to 10/2006

. Coordinated Installation moves, add on and changes along with a

facilities department coordinator.

. Conducted surveys of users' phones and PC equipment when users requested

a move and or change.

. Received telephone calls from users having problems using computer

software and hardware or inquiring how

. Called software and hardware vendors to request service regarding

defective products.

. Asked users about problems while using the telephone and participated in

diagnostic procedures, using diagnostic software, or by listening to and

following instructions.

. Determined whether problem was caused by hardware, such as modem,

printer, cables or telephone.

Heartland Securities New York, NY

Desktop Support Technician 09/1999 to 09/2004

. Rolled out IMAC/PC responsible for ghosting and imaging hardware and

software; also migrated end user's data and removing old systems.

. Supported end user's connectivity, setup of email accounts, configured

Internet Explorer setting; provide move changes in cable data.

. Responsibilities included problem detection and solving, fixing and

reinstalling software and hardware, and maintaining the company's

network.

. Diagnosed, installed, upgraded, configured, and repaired computer system

and network components.

certificate

RCJ Technical Group, Inc.

Yauco, PR

Microsoft Office XP (Word and Excel)

04/2003

Microsoft Certified Professional (MCP) 4.0/ 00

01/1999

Service Employment and Redevelopment Carolina, PR

Cisco Networking Academy Program 02/2003

Cittone Institute Jersey City, NJ

Certificate in PC Support Systems and Networking 07/1999

education

Parsippany High School Parsippany, NJ

High School Diploma 06/1984

skills

Software: Windows 98/NT/00/XP, Internet Explore, Netscape, MS Office

(Word, Excel, Outlook) 00/XP, TCP/IP, Cisco

switches/routers, Norton ghost imaging

Hardware: Cisco Switches: 1900/2501/2620/5000 Series; Cisco Routers:

800/1600/2500/2600

3COM Super stack Series Hubs and Switches; and optiplex

desktop, hp printers

Contact this candidate