Customer Service Assistant

ANGELA M. AMOS

**** *. **** ****** *********, WI 53225 414-***-**** **********@*******.***

OBJECTIVE:

I am seeking a full-time administrative position in a creative and fast-paced work environment.

ADMINISTRATIVE EXPERIENCE:

Over 10 years experience working in the administrative field as an administrative assistant, project

assistant, and executive assistant supporting high-level executives

Professional, polished, intelligent and well-spoken

Computer literate and extremely proficient in MS Office Suite (Word, Excel, PowerPoint, Outlook)

Ability to set-up and/or manage a database (managed up to 300,000 e-files)

Ability to produce routine reports and correspondence using different software programs

Ability to create and edit presentations, charts, spreadsheets and forms using different software

programs

Ability to keep electronic files as well as keep paper files organized and easily accessible

Ability to use the internet for research and fact-finding

Ability to work independently as well as part of a team

Excellent time management and organizations skills

Excellent written and oral communication skills with great attention to detail

Ability to take meeting minutes, type and prepare for distribution to team members

Prepare marketing materials for mailings (folders, brochures, business cards, etc).

Ability to create mail merges, labels and envelopes

Ability to create, develop and edit electronic newsletters, online surveys, event registrations and

invitations

Ability to coordinate and organize onsite/offsite meetings for large/small groups to include catering

services

Ability to coordinate travel, hotel and car arrangements

Ability to manage an office including a small office staff as well as volunteers

Ability to provide exceptional customer service via phone, email and in-person

Ability to problem solve customer issues with professionalism and tact

Ability to develop and maintain client, vendor and supplier relationships

Ability to maintain office equipment (fax, copier, scanner, printer)

Experienced in screening resumes, scheduling and conducting phone and in-person interviews

EMPLOYMENT:

2007-2009 Former Small Business Owner, Scented Garden

2005-2007 Executive Assistant-New Land Enterprises, LLP

2004-2005 Executive Assistant-American Society for Quality

2001-2004 Donor Database Administrator-American Red Cross

1998-2001 Senior Administrator-Marquette Electronics

EDUCATION:

1986 Washington High School, Milwaukee, WI

1988 Office Technology Academy

2004 Certified Quality Information Associate (CQIA)

COMPUTER SKILLS:

Experienced in: QuickBooks, Word, Access, Excel, PowerPoint, Visio, Publisher, and Outlook

Internet research, Oracle, Crystal Reports, Raiser’s Edge, AS400

VOCUS Public Relations software and E-Campaign software

Typing speed of 55-60 wpm with ability to transcribe tapes

Contact this candidate