Customer Service Human Resources

Julie E. Buddie

**** **********

Brighton, MI ***16

(Mobile) 734-***-****

**********@*******.***

Objective

To establish a career in Facilities Management by utilizing my previous

experience in Data Center Facilities Engineering.

Qualified by

. Over 7 years experience in mission critical Data Centers.

. Use of Visio as a CAD system to view Data Center floor plans and

electrical diagrams.

. Team member experience in Facilities and the Data Center environment.

. Excellent written and verbal communication skills.

. Independent work on Special Projects for Trinity Health Facilities.

. Extensive work with Facilities vendors and supplier contracts.

. Strong problem solving abilities and analytical skills.

Trinity Health Novi,

MI

Information Services - Data Center

July/2009-Present

System Engineer

. Scheduling, coordination and planning of data center equipment

maintenance, repairs, and facilities development activities.

. Assisted in Data Center assessments at off site Ministry

Organizations.

. Extensive knowledge of UPS, HVAC systems and Sitescan monitoring

systems.

. Trained users at remote locations on corporate data center

procedures and policies.

. Assisted the data center engineers to define process & procedure

for Service Level Agreements, maintenance, security protocols, hot

works policies, and other procedures for twenty-two data centers.

. Development of schedules, timelines and milestones; prepare

periodic status reports; assist with vendor management.

. Monitor and update environmental, trend tracking, and monitoring

system (Liebert SiteScan)

. Perform updates to the data center asset management system

(Aperture VISTA)

. Monitor and track equipment warranty and followed up with

contractors and vendors as required when service contracts were

required.

. Responsible for monitoring quarterly customer service metrics as

defined by customer (e.g. Liebert Global Services quarterly

business report). Implemented changes in service and process to

achieve metric goals.

. Provide on-call support when needed.

. Assisted in multiple new installation projects including

HVAC/CRAC, UPS and a major data center expansion projects at

Trinity corporate data center.

. Assisted in data center audits and assessments at remote Trinity

locations.

. Coordinated changes to production systems with the change

management team. Entered events into the change calendar system,

initiate required communications, and create playbooks when

necessary.

. Created solutions for disaster recovery, generator testing and

facility management.

. CSNet with HVAC/CRAC and UPS vendor Liebert.

Administrative Secretary

Jan/2003-June/2009

. Extensive support for Enterprise Operations Director managers

along with their teams.

. Shipping and receiving, creating purchase requisition to receiving

and inspection.

. Scheduling and cancellation of all appointments for directors,

managers, teams, and vendors.

. Maintained vendor relations.

. Time reporting, expense reporting and documentation tracking.

. Calendar management, Facility coordination, generating and

dispensing reports.

Inflow Inc.

Philadelphia, PA

Internet Data Center and Managed Service Provider

Office Manager / Human Resources Liaison

Nov/2000-May/2002

1. Developed forms, graphics and internal publications for

operations.

. Managed multiple projects simultaneously, adhering to deadlines,

updating and reviewing reports.

. Negotiated with vendors, office maintenance and supplier contacts

on a quarterly basis.

. Tracked and documented all shipping and receiving activities.

. Maintained customer notebooks, updated changes and

additions/deletions of products and services.

. Enforced corporate security and logging procedures for customers,

vendors and visitors.

. Fiscally responsible for Philadelphia IDC accounts payable and

receiving process.

. Acted as local human resources point of contact.

. Supported employees on personal and professional growth,

encouraged corporate culture.

. Facilitated group interviews, new hire and employee

exit/termination process.

. Responsible for reporting and recording personal time off to

corporate payroll department.

. Responsible for the operational support of Inflow's Philadelphia

office.

. Responsible for general administrative budget, coding expenses to

the correct departments.

. Responsible for conference room coordination, special requests and

supplies for each meeting.

Ford Motor Company/Associates Relocation

Dearborn, MI

Relocation Services

Mobility and Marketing Assistant

Sep/1999 - Oct/2000

Supported Vice President and Direct Reports.

Organize and execute detailed duties related to the relocation of

Ford employees.

Provided customers with support and information on relocation

procedures.

Reviewed, tracked and compared customer's home-sale, home-search,

title order, appraisals and inspections.

Team Assistant

Feb/1999 -Sep/1999

. Maintained the operation of all office equipment and provisioning

of supplies and documents.

. Assisted a 15-person team in all aspects of procedure and process.

. Combined written documentation with information gathered from

interviews with customers into database system.

. Planned and organized all team events, employee travel and meeting

minutes.

Customer Service Representative

Jun/1998-Feb/1999

. Received and directed incoming calls professionally and

courteously.

. Maintained current understanding of all processes and procedures

to enable timely and accurate execution of duties.

. Directed all visitors to the correct destination.

. Tracked the use of all conference rooms and scheduled meetings.

Education, Certifications, and Specialized Facilities Training

. Marist College, Data Center Facilities Management, Associates,

2007*Poughkeepsie, NY

. Henry Ford Community College, Basic Electricity, English, Mathematics

2007*Dearborn, MI

. Data Center Environmental System Training, commission of HVAC,

monitoring and power (UPS, power panels, circuits) components. Basic

training in electrical distribution systems and mechanical equipment

2005*Philadelphia, PA

. Liebert HVAC Training, Jan 2006 * Liebert Sitescan Training, June 2010-

Columbus, OH

. Skillpath Seminar, Business Writing & Grammar

. Skillpath Seminar, How to be a Better Communicator

. Thermal/Infrared Theromography, Electrical/Mechanical Specific Level 1-

Nov 2009*The Snell Group

Skills

. CAD-Microsoft Visio (Floorplans & Electrical Diagram)

. Lawson (Write Facilities Requisitions)

. Crystal Reports

. Aperture

. Change Management (Log Facilities PM Activies)

. Basic blueprint reading

. Microsoft Office Suite (Excel, Word, Access, PowerPoint)

(Presentations, analysis documents, communications)

. Oracle UCM

. Compliance Documentation (ISO)

. Accounts Payable and Receivable

. QuickBooks Pro

. Winpak

. Peoplesoft

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