Customer Service Engineer

Location:

Posted:

August 13, 2010

Gabriel Gutierrez

786-***-**** ***********@*****.***

Objective

A skilled individual with Customer Service, IT Support, General Office experience and exceptional abilities in

Computer Technology is seeking an opportunity to utilize acquired skills, experience and knowledge for a

challenging position that would be personally rewarding and an asset to any organization.

Employ-ability Skills

• Exceptional leadership abilities in both independent and collaborative work environments.

• Exceptional while working under pressure.

• Flexible to accept new concepts and responsibilities.

• Superb interpersonal, communication, analytical, and problem resolution skills.

• Ability to achieve immediate and long-term goals and meet operational deadlines.

• Strong organizational and operational skills.

Summary Of Skills

Hardware: Assembly, Diagnostics, Installing Peripheral Devices, Troubleshooting, Upgrades

Networking: Exchange, Active Directory, LAN Configuration, Network Monitor, Performance Monitor, Proxy, Router

Programming, Task Manager, TCP/IP, Troubleshooting, WAN Configuration, MS Office Suite, Windows

98/2000/ME/XP/VISTA/7, Network Administrator, Windows Servers, Cisco Switches, Cisco Routers, Wireless

Networking, Remote Access, System Analysis, VPN, Linux, RIP, OSPF, EIGRP, DNS, DHCP, NAT.

Fluent in English and Spanish

Employment Experience

IT Security One Miami, FL March 2009-Present

IT Support

• Analyzed equipment in order to determine the need for repair and replacement.

• Planned, coordinated, and implemented network security measures in order to protect data, software, and

hardware.

• Researched new technology and implemented it and recommended its implementation.

• Maintained logs related to network functions.

• Conferred with network users about how to solve existing system problems.

• Performed data backups and disaster recovery operations.

• Supervised existing computer layouts, and configurations.

• Maintained Microsoft and Cisco networks.

Education

Florida Career College Miami, FL 2008 - 2010

A.S. Computer Network Engineer

Certifications

CCNA, MCSE Security 2003, Network +, Security +

References: Available upon request