Customer Service Manager
Resume:
Mary L. Watkins
Merritt Island, FL 32953
abl0zi@r.postjobfree.com
Employment Florida Solar Energy Center, Cocoa, FL April 2003-current
History Quality Manager
Responsible for quality system for solar thermal and
photovoltaic labs.
Test solar thermal collectors for ISO certification.
Calibrate and maintain all test lab equipment. Process collected
data.
Supervise daily activities of lab technicians.
Select and oversee development of new data logging system in Lab
View.
Operate and maintain solar simulator for indoor testing.
Manage budget for Solar Simulator lab.
Brevard County Sheriffs Department, Titusville, FL 2002-2003
Records Technician
Customer service requests for background checks.
Filing of all files and fingerprint cards
St Johns River Water Management District, Melbourne, FL 1992 -
2002
Hydrologic Data Collection Specialist III
10 years experience as a Hydrologic Data Collection Specialist
responsible for the installation and operation of real time
weather and hydrological data gathering instrumentation, radio
telemetry and data logger equipment located at 170 remote field
sites. Independently preformed site assembly, preventative
maintenance, modification, troubleshooting repair, calibration,
testing and operation of instruments including, RF telemetry,
wind velocity/direction, evaporation pan, dew point/temperature,
radiation, rain, water velocity/levels, and mechanical support
equipment. Task required the operation of off road, tracked
ATV, airboats and small craft.
Designed and constructed sampling platforms and support
structures for in-river water level data gathering.
Preformed water quality sampling, preservation and field
analysis following state DEP and federal USGS processes and
standards.
Ten years experience in programming data recorders and analysis
equipment.
Preformed quality inspection of electrical, mechanical and
hydraulic systems on field test equipment and support vehicles.
Generated hydrological reports and summaries employing office
computer applications.
Gunsite Range, Merritt Island, FL 1986 - 1994
Firearms Instructor/Bookkeeper (Part Time)
Responsible for instruction of new shooters and law enforcement
trainees, safety classes, maintenance of indoor firing range.
Bookkeeping for retail sales store including record keeping of
firearm sales.
Scotty's Incorporated (Part Time), Merritt Island, FL 1986 -
1994
Receiving /Shipping Clerk
Responsible for receiving incoming stock for quantity and
quality, price changes, utilizing computerized invoice systems.
Responsible for quality and quantities of outgoing commercial
accounts.
Family Photo Services, Cocoa Beach, FL 1983 - 1986
Photo Lab Manager
One Hour photo lab manager, supervising four employees.
Preformed equipment maintenance.
Lab equipment included bulk chemical mixers, film processors,
photo processors, video editors for transferring movie and
prints to VCR tapes, and enlargers.
Education
Masters Public Administration, University of Central
Florida 2006 Cocoa, FL
Elective courses in management, budgeting and planning.
Bachelor of Science, Liberal Studies University of Central
Florida 2004 Cocoa, FL
Minors in Business Administration and Public
Administration
Associate of Arts, Brevard Community College 1983
Cocoa, FL
General Education degree. Courses included Chemistry,
Biology,
Geology and Microbiology.
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