Customer Service Training

Rita A Mulherin

**** **** ****** *****

Augusta, Georgia 30909

706-***-**** Cell

706-***-**** Home

******@*******.***

WellCare of Georgia, Inc July 2006 to May 2009

Community Outreach Coordinator/PR/Case Management

WellCare is one of the contractors for the Medicaid, Peach Care for Kids, and the

Medicare insurance population in Georgia. I would attend community events,

school open houses, work with hospitals and providers to educate WellCare

members on understanding and using their medical benefits. I covered eight

counties in the east region of Georgia, but also traveled throughout the state if the

need warranted. I also assisted agencies with fund raising and building their donor

bases to partner with the best choices to achieve their ultimate potential in our

population in Georgia. Case management to assist/educate members to

understand Asthma, Diabetes, and Obesity health issues, and getting them to the

best providers in their communities. I was laid off as of May 20, 2009 to budget

cuts

Safehomes of Augusta December 2003 February 2006

Coordinator for Volunteers, PR, Children's Program for SAFE Homes (Domestic Violence

Intervention Center)

Working at a non profit organization enlisting volunteers from area colleges and

the community, to volunteer and assist our clients in every day activites. Some

volunteers would be working for college credits and to decide if this was their life's

work. I would do presentations about Domestic Violence and Dating

Violence/Stalking to middle school age and college age students to bring awareness

and to give traits to look for in any type of personal violence. I worked in public

relations with fundraising, procuring donations, and assisting with the children’s

program for families of Domestic Violence.

Suntrust Bank of Augusta April 1986 November 2003

Teller/Customer Service/ Auditing/Training (on call teller)

Working as a teller, and training new tellers, doing financial collections for

customers and other banks, and doing internal auditing as needed.

Lynndale School and Training Center, June 1977 March 1982

Inc

Teacher for mentally challenged preschoolers ( Associate Instructor)

Teaching preschoolers basic skills to assist them to be mainstreamed into the

regular school system, while providing them with hearing and speech at local

hospitals and clinics, making home visits, and helping their families with paperwork

for finanacial assistance from the state.

Skills

Work on Excel, Microsoft Word, Windows 98 2000 XP, Power Point, Access

Documenting statistics, training volunteers, developing grants, brochures, and

fundraising materials

Education

BA in Psychology from University of Georgia

Community Affiliations:

American Cancer Society, American Lung Associaton, American Heart Association,

Child Abuse Georgia, Domestic Violence Judicial Committee, Rape Crisis, Richmond

County Bash Asthma Coalition

Volunteer Experience:

Medical College of Georgia’s Children’s Unit for the Cancer Kids in reading, doing

parties for children, running errands as needed.

Ronald McDonald House in preparing food and talking to families about further

needs.

Camp Rainbow as a counselor for MCG Cancer Kid’s Camp for a week each

summer.

Junior League of Augusta in writing grants for child care, TEE TIMES Cookbook

development.

References upon request.

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