Customer Service Insurance

BRENDA LESLIE

**** **** ******

Plainfield, NJ **060

908-***-**** (Home)

718-***-**** (Work)

917-***-**** (Cell)

*********@*******.***

EXPERIENCE

**/** - ******* ********* (Formerly AIU HOLDINGS), New York,

Present NY

Collections Analyst

09/04 - Present

Investigate, reconcile and resolve all standalone cash,

standalone premiums and suspense items over 45 days

old.

Collection of current and delinquent receivable

balances.

Cash application.

Request write-offs for bad debt accounts and process

small cash allowances.

Process disbursements, inter-company cash, and wire

transfers.

Re-allocation of misapplied cash.

Monitor dunning process and escalate to Legal

Collections if necessary.

Request reinstatement notices for items paid after

cancellation effective date.

Provide update for items on monthly aging report.

Assisted in the development, testing, training and

implementation phases of the new SAP system.

Attend and actively participate in War Room meetings

for assigned divisions to resolve high dollar open

receivable, standalone cash and suspense balances.

Senior Underwriter Clerk

09/03 - 09/04

Trained, developed and supervised assigned staff

regarding all aspects of Accident & Health premium

administration and reconciliation procedures,

guidelines and systems.

Reviewed reporting remittances received from brokers

and insureds to ensure more efficient coding and proper

cash application.

Managed resolution process and submitted activity

updates on uncollected items for assigned regions

during weekly meetings.

Monitored staff to ensure accounts did not go over 90

days delinquent reporting and cash collection.

Identified areas needing reconciliation, assigned to

staff and followed up to ensure agreed upon outcome.

Communicated to management potential problem areas.

Reviewed coding sheets prepared by staff to ensure

accuracy of coded premiums.

04/02 - 07/03 KEMPER INSURANCE COMPANIES, Berkeley Heights, NJ

Collections Accountant

Collected Commercial Lines receivables based on

financial guidelines.

Provided customer service to producers, policyholders,

branches and internal departments.

Communicated with internal and external departments to

expedite collection or correction of open receivables.

Reconciled and corrected daily cash report to ensure

unapplied receivable entries were posted accurately and

timely.

Analyzed, researched and corrected direct bill trial

balance errors, bank differences and out of balances

between the billing and accounting systems.

Initiated the appropriate accounting entries to the

company books to ensure the accuracy of the open

receivables.

Initiated requests for non-payment cancellations.

Evaluated uncollected earned premium files for referral

to collection agencies or attorneys or write-offs.

10/87 - 03/02 AMERICAN INTERNATIONAL GROUP, New York, NY

Collection Specialist

Collected current and delinquent premium balances.

Reconciled brokers accounts, investigated premium and

commission differences.

Requested disbursements, inter-company cash and wire

transfers.

Issued cancellation and reinstatements.

Submitted earned premiums to Legal Collections

Department.

Processed daily application of accounts receivables.

Analyzed and updated forecast reports on items over

$150K.

10/85 - 10/87 PUBLIC SERVICE MUTUAL INSURANCE, New York, NY

Suspense Analyst

Processed account receivables and payables.

Maintained and updated suspense reports.

EDUCATION Berkeley College, New York, NY

Bachelor of Business Administration Degree

Major: Accounting

Graduation Date: December 2005

GPA: 3.71

LANGUAGES Fluent Spanish

SKILLS MS Word, MS Excel, SAP

REFERENCES FURNISHED UPON REQUEST

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