Customer Service Sales
Resume:
Renee Denise Lopez
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**********@*****.***
Riverside, CA 92503
OBJECTIVE
Seeking a challenging and responsible patient intake / customer service position where my medical office clerical and administrative
skills, coupled with my customer service abilities, will provide significant benefit my employer and advance my career.
SUMMARY OF QUALIFICATIONS
Over 12 years of increasingly responsible customer service and sales experience with knowledge of healthcare clinic operations, patient
scheduling / intake and clerical function.
Experienced in patient scheduling and determining service / insurance program eligibility for 30 to 60 patients daily in multi-specialty
setting providing family medicine, dental, pediatric, behavioral, visions and laboratory services.
Comfortable working in healthcare office having changing priorities and demanding work circumstances. Strong computer use skills.
Familiar with formal reporting procedures, maintains clear and precise files, and assures concise documentation and compliance.
PROFFESIONAL EXPERIENCE
2/01-3/10 RIVERSIDE SAN BERNARDINO COUNTY INDIAN HEALTH INC. BANNING, CA
Receptionist
Duties included greeting patients, determining eligibility for service, prioritizing patient access based on acuity of
illness, scheduling appointments, handling heavy phone volume, billing accounts, and contacting tribal resources
staffs. Typically served from 40 to 70 patients per day. Modified Patient Registration Manual, maintained HIPPA
compliant front office, and participated in numerous clinic quality improvement initiatives.
6/98-2/01 FACTORY 2-U, RIVERSIDE, CA
Retail Sales Clerk
Responsible for all aspects of customer service, merchandising, fashion selection, cashiering, inventory for high
volume value priced retailer. Developed customer relationships and assisted manager in special projects.
EDUCATION
UNIVERSITY OF PHOENIX, CORONA, CA – Administrative Services / Human Resources
LICENSES / CERTIFICATIONS
Trained in medical office administration
10-key and all office systems operations.
Contact this candidate