Customer Service Medical

Renee Johnson

**** *** ********* **** . **********, Georgia 30004 . 770-***-**** .

*******************@*****.***

OBJECTIVE

Health Information Technology graduate with a desire to provide exceptional

service, to internal and external customers, in the Healthcare industry.

Seeking a position that will fully utilize my previous training, current

education, and work experience that can allow for future growth and

advancement.

EDUCATION

DeVry University, Alpharetta, Georgia 10/09

Associate of Science Degree in Health Information Technology GPA:

3.58/ 4.0

FUNCTIONAL SUMMARY

. Knowledgeable in medical terminology, ICD-9, and CPT-4 coding

. Experience working with patients and staff, and able to work well in

fast-paced medical environment

. Working knowledge of patient registration and maintenance of medical

charts

. Ability to perform other duties as assigned with little supervision

. Quality customer service skills

. Exceptional interpersonal communication, analytical and organizational

skills

. 3M Encoder; Windows XP including Excel, Word, and Outlook

RELATED EXPERIENCE

Internship, Piedmont Hospital, Atlanta, Georgia

10/09

. Assist with scanning medical records, filed medical records, and

assembled & analyzed medical records

. Worked with subpoena duces tecum in the release of information

department and gained knowledge working with release of information

(ROI) requests, and knowledge of placing medical records on CD's by

patient's request.

. Gain experienced working with different application systems: Quest,

Paper Vision, VEIS, and Microfilm

Emergency Room Volunteer, North Fulton Regional Hospital, Alpharetta,

Georgia 10/07 - Present

. Serves as a liaison between the patients, families and staff

. Assist with registration, placing appropriate papers together for

charts, stamping paper work, etc.

. Assist in transporting patients to floors, radiology and labor and

delivery

. Speak with patient's family in waiting area - making family feel

comfortable and knowledgeable about their family member's condition,

without giving medical advice or information

PROFESSIONAL EXPERIENCE

Customer Service Representative, Lowes, Alpharetta, Georgia

03/07 - Present

. Meet and greet customers and provide excellent service

. Responsible for all Accounts Payable and Accounts Receivable functions

Merchandiser, Macy's, Alpharetta, Georgia

04/02 - 02/05

. Worked in conjunction with managers and store managers to sell vendor

clothing

. Responsible for promoting a variety of fashion lines bought and sold

in the business

. Multi-tasked the development of visual projects, as well as

maintenance

Credit Administrator, Conseco Finance Servicing Corp., Alpharetta, Georgia

04/98 - 10/01

. Maintained status and organization of assigned territory through

maintaining perfection of Uniform Commercial Code filings, obtaining

current business and financial information, and keeping insurance

coverage current.

. Promoted from Document Administrator to Credit Administrator

. Promoted from Receptionist to Documented Administrator

AWARDS/ RECOGNITION: Dean's List, Outstanding Academic Performance- Summer

2007, Fall 2007, Summer 2009

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