Customer Service Representative

**** ********* **** . ****** **** *****

Phone 1-419-***-****

E-mail ****************@***.***

Michelle Scott

OBJECTIVE:

Seeking a permanent position with a progressive and innovative company as a

Computer Support Specialist/System Administrator where I can utilize my

computer skills, attention to detail, technical software and hardware

abilities in the areas of administration and customer service.

SUMMARY OF SKILLS:

. Innovative, Energetic Information Technology Professional highly

organized

. Will work under strict deadline, schedules with attention to detail

. Have excellent written and verbal communication skills.

. Highly motivated, strong work ethic; available as needed for training,

travel, overtime, etc.

EDUCATION:

The University of Toledo, Bachelor of Science and Engineering Technology

Major: Computer Science and Engineering Technology

Deans List 2003

Graduated 2005/Degree None

SKILLS (College Experience except Where Noted)

C++ Programming (Professional) CBT Training Development

(Professional)

Database Development Lotus Notes (Professional)

Access (Professional) Crystal Reports (Professional)

Hardware Installation (Professional) SAP

RELATED WORK EXPERIENCE:

Mergis Group - Contractor for Owens Corning Toledo, OH

Assistant SAP Administrator

. Maintained SAP user IDs and access rights assigned to IDs.

. Set up users' profiles in SAP

. Provided administrative support for users including password resets

and other necessary support.

. Help ensure SOX compliance with respect to user access permissions

(Segregation of duties).

. Experience with Central User Administration (CUA) sign-on.

. Working knowledge of various SAP transactions and processes used for

setting up users' profiles within SAP.

Team Work Group Inc. - Contractor at Sunoco Oregon, OH

Client Support Specialist

Modified, tested, customized and generally supported the TeamWork Suite of

database software packages. Provided on site and remote support to Sunoco,

Conoco and other TeamWork clients. Developed, updated and maintained

Crystal Reports, created Power Point training materials, and updated the

TeamWork database daily.

First Energy Nuclear Operating Co. Davis-Besse Oak Harbor,

OH

Computer Programmer, CBT Training

Helped to develop applications using C, C++ programming and Qwest software.

Converted Power Point applications into Web applications using C

programming and Qwest software. Responsible for running a computer lab at

the Davis Besse Nuclear Training Center and proctoring exams.

GENERAL WORK EXPERIENCE:

Hickory Farms

Maumee, OH

Customer Service Representative

Took inbound calls, took customer orders, answered customer questions and

performed other call center duties.

Private Daycare

Toledo, OH

Early Childhood Education

Worked in private homes. Created and implemented lesson plans in math,

beginning computer skills, and reading. Provided individualized instruction

for each child.

Contact this candidate