Sales Customer Service

CHARLIE GILLMANN

Cell: 408-***-**** • Email: ********.*******@*****.***

P.O. Box 2323 • Los Gatos, CA 95031

Objective: To obtain a professional sales position.

Qualifications:

A proven track record with a diversified sales background, selling mortgages,

office furniture, contract services, electronics and office products. In last seven

years increased sales by enlarging customer base through customer loyalty, name

recognition, strategic planning, prospecting, cold calling and exceptional customer

service. A hard working, self-motivated individual, who is effective working solo

or as a team member.

Small Business Sales Representative

ADT Security Systems, Pleasanton, CA 2008 – 2009

Sold security systems such as intrusion detection, CCTV and access control to small business such as

restaurants, retail establishments, convenience stores, repair shops and new startups. Worked with

customers though security analysis and budgeting to come with the most cost effective security system.

Demonstrated the advantages and cost savings with CCTV and access control in loss prevention, legal

liabilities, and time management. Was first and only salesperson to deliver a contract on the new Brivo

Access Control System to Pleasanton’s small business division. Designed new security systems to insure

maximum coverage at the lowest cost possible for customers.

Account Executive – Mortgage Wholesale

Opteum Financial, San Ramon, CA 2005 - 2007

BNC Mortgage, Saratoga, CA 2004 - 2005

Alliance Bancorp, Campbell, CA 2002 - 2004

Represented Alt A and Subprime Portfolio lenders. Sold stand-alone firsts and seconds from

$20,000.00 to $3.5 million. Specializing in Full Doc, Light Doc, Stated, No ratio, and No Doc type

programs for Owner Occupied and Non Owner Occupied properties from SFR’s to multi-unit.

Negotiated rate quotes, reviewed credit reports and guidelines, 1008’s, 1003’s, good faith estimates and

Federal loan disclosures to insure quick and timely loan approvals and fundings. Increase customer

base from zero to over five hundred viable contacts through cold calls, customer referrals, networking,

and industry specific trade shows such as CAMB. Gave client specific presentations and training to

increase business awareness and customer loyalty.

Outside Sales – Account Executive

Brook Furniture Rental, Pleasant Hill, CA 1999 - 2001

Rented office furniture with short and long term leases to startups, transitional office space, and Law

office internships. Worked on logistics for timely delivery and setup to guarantee customer

satisfaction. Designed furniture layouts to accommodate offices up to 120 desks and 500 cubical.

Made cold calls to property managers, facility managers, and new business owners to offer the

virtues of rental furniture. Joined trade organizations such as IFMA, BOMA and Chamber of

Commerce to build up relationships and contacts to find and service new customers. Increase

territory monthly billings from $6,000.00 a month to $130,000.00 in 12 months. Made Brook

Furniture’s Extreme Sales team for being over 120% to plan.

Outside Sales

A. Carlisle and Company, Reno, NV 1997 - 1999

Sold office supplies and furniture to small and large businesses in the Reno metropolitan area.

Through cold calls, and customer referrals increase customer base over 100%. Negotiated pricing

contracts and designed customer order forms for easy ordering and timely deliveries. Solved customer

disputes. Made regular sales calls to existing accounts to cultivate customer relations and insure

customer satisfaction and loyalty. Reviewed customer credit status, collected monies owed to ensure

accounts remain in good standing.

Relevant Work Experience Prior to 1997

Owner / Manager

Cycles by the Sea, Inc., Cardiff, CA

Increased sales by 30%in first year through management of local bicycle shop by introduction of new

marketing program, bicycle rentals, hotel drop-off rentals, and product lines. Redesigned show room

to increase access, lighting and friendlier displays, which increase sales and customer loyalty.

Budgeted, managed, planned, all aspects of retail bicycle shop. Organized training programs to ensure

employee knowledge and increase sales ability.

Vice President of Sales

Just Games, Inc San Diego, CA

Generated 50% of sales for a 2.1 million dollar corporation and instrumental in its growth

from a small local company to a statewide organization 16 times original size. Designed

and directed new policies which in six months achieved a 33% increase in revenues and a

30% decrease in payroll costs doubling the profit for the Northern California division.

Nine years of management experience. Supervised seven district managers, implemented

training programs, hired, reviewed, promoted and terminated personnel. Identified and

initiated new programs to safeguard funds collected. Maximized customer service

through improvement of route management.

Sales - Floor Manager

The Sharper Image, San Diego, CA

Sold various upscale electronics, artwork, jewelry, and collectables. Kept abreast of rapidly changing

product lines to increase sales and customer satisfaction. Achieved top salesman 7 out 12 months.

Prepared cash registers for employees, solved customer complaints, gave sales force daily tasks such as

cleaning, stocking, and setting up displays. Closed out registers to insure all funds were accounted for.

Education: San Jose State University, B A, Industrial Arts

Major: Industrial Technology, Minor: Sociology

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