Customer Service Representative
Resume:
Dr ******@*****.***
Wichita, KS
67218
Tisa Crawford
Experience 2007-2009 Convergys
Wichita, KS
Customer Service Representative
Resolved customers' problems and followed up to
ensure appropriate changes were made.
Referred unresolved customer grievances to
designated departments for
further investigation.
2006-2007 H & R Block Wichita, KS
Customer Service Coordinator
Conferred with customers by telephone and in person
to provide information about available services.
Scheduled and cancelled appointments.
Collected and documented payments.
2004-2007 Via-Christi - St. Joseph Wichita, KS
Health Information Management Technician
Scanned and attached documents to patient charts
Operated Electronic Medical Records systems to
collect and analyze information.
Retrieved health records for external and internal
auditors.
2001-2004 Royal Caribbean Wichita, KS
Reservation Agent
Planned itineraries and accommodation details,
computed fares and fees using schedules, rate books
and computers.
Made and confirmed reservations and accepted
payments.
Answered inquires regarding schedules,
accommodations, procedures and policies.
2000-2001 T-Mobile Wichita, KS
Customer Service Representative
Resolved customers' problems and followed up to
ensure appropriate changes were made.
Referred unresolved customer grievances to
designated departments for further investigation.
Education 1990-1991 Central Business College Wichita, KS
Associates, Hotel/Motel Management
1985-1988 Wichita Heights
High School Wichita, KS
Contact this candidate