Customer Service Manager

Jennifer Leusby

*******@*****.***

**Current Address**806 Village Lane Winter Park, FL 32792 ? 313-***-**** ?

OBJECTIVE To obtain a position utilizing my education and experiences in

the Social and Criminal Justice Field.

EDUCATION Central Michigan University Mt. Pleasant,

Michigan

Bachelor of Science December

2004

Major: Sociology Concentration: Social and Criminal

Justice

Minor: Family Life and Human Sexuality

COMPUTER Windows, 95, 98, Millennium, and XP, PowerPoint, Microsoft

Word, Access

SKILLS Internet Explorer, Netscape, Excel, TIER, JAIS, JJIS,

Outlook

RELEVANT Social Psychology Community

Corrections/Alternative Sentencing

COURSEWORK Criminology Introduction to Research

Methods

Deviant Behavior Sexual Assault Awareness &

Avoidance

INTERNSHIP Grayling State Police Crime Lab Grayling, Michigan

Intern May 2004-

August 2004

( Assist in firearms unit

( Rotation in areas of latent prints,

serology/biology, narcotics, and trace evidence

( Crime scene response and observation of courtroom

testimony

RELATED Black Family Development Inc. Detroit,

Michigan

EXPERIENCE Casemanager December 2008-May

2010

( Casemanager for residential and non-residential caseload

of high-risk youth and their family

. Responsible for initial interviews and assessments

. Conduct direct crisis management and individual, family,

and parent counseling

. Develop and implement treatment goals and aftercare

plans and referrals

. Document all case related activities

. Assist in creating a stable living situation

. Assist in keeping youth in school, pursuing a GED or

working environment

. Work on rebuilding relationships and work on repairing

the harm caused by the community

. Build upon strengths of the youth so that they will make

better choices in the future

. Attend court hearings to report youth's progress

. Complete initial and updated treatment plans on each

youth in the required time frame

. Coordinate and link services between family and court to

best serve the youth's needs

. Coordinate drug screens for all youth as needed

. Contact schools, family members, and other agencies

within the community to ensure that the support systems

are in place

. Assures that the company's standards and operations

comply with all pertinent local, state and federal

regulations

StarrVista Detroit, Michigan

Probation Counselor CMO December 2006-

November 2008

. Probation Counselor of residential and non-residential

caseload of up to 25 high-risk youth and their family

. Responsible for initial interviews and assessments

. Conduct direct crisis management and individual, family,

and parent counseling

. Develop and implement treatment goals and aftercare

plans and referrals

. Document all case related activities

. Assist in creating a stable living situation

. Assist in keeping youth in school, pursuing a GED or

working environment

. Work on rebuilding relationships and work on repairing

the harm caused by the community

. Build upon strengths of the youth so that they will make

better choices in the future

. Attend court hearings to report youth's progress

. Complete initial and updated treatment plans on each

youth in the required time frame

. Coordinate and link services between family and court to

best serve the youth's needs

. Coordinate drug screens for all youth as needed

. Contact schools, family members, and other agencies

within the community to ensure that the support systems

are in place

. Assures that the company's standards and operations

comply with all pertinent local, state and federal

regulations

. Coordinate said services by utilizing a wraparound

approach

Judson Center Redford, Michigan

Foster Care Case Manager February 2006-

December 2006

. Provide ongoing case management services for assigned

cases

. Access the needs of the child and family and develop an

effective treatment plan

. Complete Initial Service Plan within 30 days of each

child's placement

. Complete Updated Service Plan 90 days after Initial

Service Plan

. Complete Court Reports and attend and testify at

required court hearings

. Complete monthly foster home visits for each child

. Complete monthly birth family home visits for each

parent

. Make reasonable efforts to locate referral resources and

connect the family to those resources

. Supervise birth family visits at the agency

. Transport the child or family to needed appointments,

court hearings or visits

. Monitor physical, emotional and medical needs of the

child

Orchards Children's Services Southfield,

Michigan

Child and Family Worker July

2005-February 2006

. Provide ongoing case management services for assigned

cases

. Access the needs of the child and family and develop an

effective treatment plan

. Complete Initial Service Plan within 30 days of each

child's placement

. Complete Updated Service Plan 90 days after Initial

Service Plan

. Complete Court Reports and attend and testify at

required court hearings

. Complete monthly foster home visits for each child

. Make reasonable efforts to locate referral resources and

connect the family to those resources

. Supervise birth family visits at the agency

. Transport the child or family to needed appointments,

court hearings or visits

Regional Detention Support System

(Antrim County Court)

Home Detention Worker Bellaire,

Michigan

May 2003-July

2005

. Met with families to discuss progress and court mandates

for the probationary

. Reported to the courts the progress of the family and

completed reports of juveniles behavior and progress

. Explained the conditions of the probation to the

juvenile in an nonjudgmental atmosphere

. Assessed the family situation so that no harm is being

done to the probationer or the family

. Worked for Antrim, Isabella, and Gratiot Counties

. Trained in restraints, crisis intervention and

transports

Kalkaska County Court Kalkaska,

Michigan

Volunteer Intern May 2001

( Organized case loads for each client

( Analyzed and made recommendations for the caseloads

( Conducted home visits on clients

( Supervised drug testing

( Completed the Michigan sentencing guidelines and did

pre-sentence reports

( Participated in procedures and court hearings

ADDITIONAL Hollister Co. Traverse

City, Michigan

EXPERIENCE Manager April 2005-July

2005

. Open and closed the store on a timely manor

. Completed daily paper work, schedules, and conference

calls on time

. Managed over fifty employees and maintained the daily

operations of the store

. Responsible for executing an accurate, efficient and

expedient daily vendor and customer workflow

. Maintained company policies and procedures while

providing exceptional customer service

. Completed visual and clothing layouts on a daily basis

according to company policy

. Did on campus recruiting for employees

. Helped employees with daily tasks that needed to be

completed

. Made sure the store was up to standard before opening

and closing each day

Shanty Creek Resort Bellaire,

Michigan

Waitress/Bartender May

2003-August 2003

. Provided exceptional customer service

. Responsible for the opening and closing the restaurant

and balancing the receipts

. Maintained cleanliness of the restaurant

. Enforced state and establishment regulations

Grand Traverse Resort Traverse City,

Michigan

Reservationist May 2002-

August 2002

( Successfully booked reservations in a fast paced

popular resort, using a computer

format

. Recognized for efficient organizational skills by

booking a record number of reservations

. Utilized interpersonal skills to communicate with other

departments

ACTIVITIES Safety Awareness Training February 2009

Recipient Rights Training September 2008

CPR Certification September 2008

Sexually Transmitted Disease Prevention Training, October

2007

Blood Born Pathogens, August 2007

HIPAA Privacy Policy Training, August 2007

Recovery Relapse and the 12 Steps, training at Juvenile

Assessment Center, August 2007

Life Space Crisis Intervention 27 competencies course, May

2007

Empowerment Skills for Family Workers at Skillman Center

May-June 2007

DHS-CPS Signs of Abuse & Mandatory Reporting Requirements,

April 2007

NRA personal protection CCW training June 2005

Michigan Sociological Association Conference 2004

Peace Justice and Unity Conference, 2003

Mancelona Resource Center, 2000

Mancelona Blood Drive, 2000

Student Council 1998-2000

Prom Committee 1999

Mancelona Elementary School, 1999

Students against Drunk Driving 1999

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